Debt Management Executive
SmartestEnergy
Debt Management Executive
Salary Not Specified
SmartestEnergy, Worthing
- Full time
- Permanent
- Onsite working
Posted 2 weeks ago, 3 May | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: 2aafac6d6a4c49e193195c7ba9885bdc
Full Job Description
- Payment Reconciliation - credit card payments, liaise with our Finance team to discuss any discrepancies;
- Managing end to end direct debit process;
- Requesting Disconnection and Reconnection;
- Managing 3rd parties - i.e Meter Operators, 3rd party debt collections;
- Monitoring and Managing Pre-Pay clients;
- Tracing old customers/landlords to make contact. Ensure account documented with all relevant information;
- Monitoring and managing credit terms given to new clients (Credit Safe Monitoring);
- Monitoring and decision making on older debt;
- Managing Agreements to Pay while ensuring that all monies are collected, and a smart meter installed with customer on pre-pay;
- Managing inhouse CRM Queues;
- Managing 180-day debt and recommending BDWO on closed accounts;
- Liaising with Technical Team to request fast track of smart meter, manage and monitor progress;
- Managing unpaid/cancelled direct debits;
- Attend company briefings;
- Any other reasonable activity as required by Management to support Smart Energy's goals and objectives.
Demonstratable experience within a B2B collections department environment; - Proven collection skills and experience;
- A good standard of education, including GCSE Math's and English minimum Grade C (or equivalent);
- Intermediate IT skills in MS Office.
The opportunity to work from anywhere in the world for up to 30 days a year; - A genuine commitment to smarter working - we recognise your work/life balance matters;
- Paid time off to volunteer in your community;
- Excellent benefits package including private medical insurance/dental cover and 10% non-contributory pension from month three