Customer Service Supervisor
POP telecom
Customer Service Supervisor
£33280
POP telecom, Newmarket, Suffolk
- Full time
- Permanent
- Remote working
Posted 2 weeks ago, 4 May | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: 2a58ceaf68cf4f85934744e4c8345da4
Full Job Description
- Day to Day supervising of our call centre teams in other offices for all client related queries within the customer support, retentions support, billing support and technical support departments. This role includes agent management to ensure all agents are following our protocols and achieving their SLA's and KPI's.
- To provide an effective and professional helpdesk service in support of our clients and ensuring our client feedback remains at the exceptional level we have built it to over the last 15 years.
- Monitor call activity and produce call volume reports ensuring we have the right staffing levels to achieve our SLA's
- Provide administrative support to the department including dealing with telephone, written and live chat enquiries.
- Preparation of reports and documents as required, maintaining confidentiality at all times.
- Working from 09:00 to 17:30, Monday to Friday
Experience in a support environment in a similar role is essential - Must have excellent customer service, communication and organisational skills together with a flexible approach to achieve constant growth
- Must have experience of leading and supervising a team and a good understanding of what is needed to maintain call centre's
- Must be proficient in Microsoft platforms and have an excellent telephone manner
- Previous experience in telecommunications would be desirable but not essential but exceptional knowledge of the industry is essential
- Exceptional knowledge of technologies, Customer Service: 3 years (preferred)
- Supervising: 1 year (preferred)
- IT support: 1 year (preferred)
Pop Telecom is a renowned Telecommunications services provider. Our expertise has allowed us to continue our growth across the telecommunications, mobile and software industries for over 30 years., Pop Telecom Limited was established in 2009 and quickly became a large UK Supplier of telecommunications to the consumer and public sector. - Additional leave
- Casual dress
- Company events
- Company pension
- Employee discount
- Free parking
- Gym membership
- Health & wellbeing programme
- On-site parking
- Work from home
- 8 hour shift
- Monday to Friday
- No weekends
- Bonus scheme
- Performance bonus
Established by a team who have dominated the mobile phone and sim only sector for over 30 years, in 2009 they turned their hand to the broadband industry and quickly grew at an exceptional rate. Over the last few years the companies leadership has decided to expand further into other countries and now has 2 UK offices and another further afield.
What's next?
If this role is of interest to you, please apply! A member of our Resourcing Team will review your application and be in touch to start the interview process.
At Pop Telecom we're committed to delivering a culture where everyone's voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people and customers. Diversity and inclusion is at the core of what we do, should you join Pop Telecom you'll find a welcoming and open workplace where you're supported and encouraged to be your true self at work.
For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.
Job Types: Full-time, Permanent
Pay: £14.00-£16.00 per hour
Expected hours: 35 - 40 per week,
Schedule:
Supplemental pay types: