Customer Service Representative

If you love working in a fast paced environment and delivering exceptional customer service this is the job for you! At NEXT, we're committed to providing a welcoming and supportive experience for our online customers. Your top priority will always be meeting our customers' needs, no matter the nature of their enquiry.

This is a unique customer service role where there are no sales targets. You'll be the first point of contact for our customers, who seek an approachable, confident, and helpful individual to deliver "Best In Class" service through verbal, written, and digital communication channels.

You will:

• Manage a high volume of queries in a calm and confident manner


• Deliver exceptional service by exceeding expectations to resolve customer queries whilst hitting Key Performance Indicators and Service Level Agreements


• Maintain transparency with customers while fostering strong relationships.


• Navigate through multiple computer systems and collaborate with other teams within NEXT as needed


• Deliver essential customer support
  
  We are looking for people who are as passionate about customer service as we are and who can provide excellent service through listening and engaging with our customers. You'll interact with customers through calls, emails, and web chats, so possessing computer literacy and excellent communication skills is essential.


While previous contact centre experience is preferred, we welcome applications from individuals with backgrounds in retail, hospitality, and the care sector. We offer comprehensive training lasting 3 to 4 weeks to ensure you're well-prepared for the role.,
• Customer service: 1 year (required)
  
  Shift: We operate a 4 on 4 off rota, and your hours will be: 21 hours per week


Weekdays 3pm-9pm and Weekends 8am-2pm.

Salary: Base pay is £11.62- £11.99
• per hour plus an additional £1 per hour when working weekends., Full training and exciting opportunities for further career progression


• Potential overtime to boost your salary


• 25% off a huge selection of Next, Lipsy & Victoria's Secret products


• Company performance based bonus


• Fantastic NEXT Sharesave scheme


• 10% off most partner brands & up to 15% off Branded Beauty


• Early VIP access to sale stock


• Access to fantastic discounts at NEXT Staff Shops


• Canteen with great food at amazing prices


• Access a 24/7 digital GP and other free health and wellbeing services


• Free on-site parking, Canteen


• Company events


• Company pension


• Cycle to work scheme


• Employee discount


• Free parking


• Gym membership


• Health & wellbeing programme


• On-site parking


• Sick pay


• Store discount


Schedule:

• Day shift


• Weekend availability


Supplemental pay types:

• Bonus scheme


• Performance bonus


• Quarterly bonus