Customer Service Consultant

As a customer support consultant, you will be helping new customers with post-set up care. You will be handling customer queries by phone, email and web chat, delivering outstanding customer experience at every interaction. We are looking for confident communicators who have a friendly attitude, ready to hit their revenue and customer satisfaction targets.

To ensure staff coverage to help all our customers across different countries (including USA), we have a rotating shift pattern for this role (which changes weekly), and you will be working from our Norwich office. The hours for these two shift patterns are 8.45am to 5.45pm, and 10am to 7pm, and you will be required to work one in every four Saturdays, and one in every eight Sundays.

What will you do?

• Handle customer queries via telephone calls, email and web chat.


• Achieve your targets for revenue and customer satisfaction.


• Nurture meaningful customer relationships.


• Accurately record all information in the CRM.


• Deliver exceptional customer service!


What do you get in return?

• Additional bonuses based on KPI's


• Career progression opportunities - our philosophy is to promote internally.


• Company bonus scheme.


• Exclusive retail, restaurants and travel discounts.


• Collaborative company culture with regular team building events.


• Company pension.


• 20 days annual leave (increasing a day each year), plus bank holidays.
  
  Be proactive - you must be driven to succeed and hit your targets! (Essential)


• Great organisation and attention to detail to manage your phone, diary and data systems. (Essential)


• Excellent communication skills across all mediums. (Essential)


• Resilience to bounce back from unhappy customers. (Essential)


• Empathy for customers and the ability to remain calm and professional. (Essential)


What would make your application stand out:

• Have a good understanding of tech (Android, iOS, Windows) and experience using Google Suite. (Desirable)


• At least 1 year's experience in hospitality, retail or contact centre work. (Desirable), Customer Service: 1 year (required)
  
  Why EposNow…

Epos Now is a market-leading fintech business with an international presence (71 countries and counting!). As a cloud-based payments and point of sale (POS) software provider, our passion is to help small businesses grow and thrive. In fact, our company mission is to make commerce accessible to everyone.

We proudly deliver a top customer service experience to our customers across the world, with offices in the UK, USA and Australia.

Every Epos Now employee is supported with a personalised progression plan, and we are quickly expanding our customer service teams to support future growth - it's an exciting time to join us!

Job Types: Full-time, Permanent

Pay: From £23,795.00 per year

Benefits:

• Casual dress


• Company events


• Company pension


• Employee discount


• Free parking


• Health & wellbeing programme


• On-site parking


• Referral programme


• Sick pay


Schedule:

• Monday to Friday


• Weekend availability


Supplemental pay types:

• Bonus scheme


• Commission pay


• Yearly bonus