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Customer Service Advisor - Luxury Cosmetics Brand

Ventrica

Customer Service Advisor - Luxury Cosmetics Brand

£24960

Ventrica, Prittlewell, Southend-on-Sea

  • Full time
  • Temporary
  • Remote working

Posted 2 weeks ago, 15 May | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: 60ffe3fb613e4268b48d1384a1c81602

Full Job Description

  • First point of contact for all customer enquiries

  • To provide sales through service, including order processing and upselling additional products

  • Brand ambassador for your client, upholding the values/expectations of this luxury brand.

  • Provide outstanding customer service across telephone, social media, web chat and e-mail

  • Making sure the customer is at the heart of every conversation and leave with a positive impression of you, our client and of Ventrica

    Experience of working in customer service is essential, ideally within a contact centre or retail environment

  • A passion for the beauty industry is highly desirable

  • Experience of sales through service would be an advantage

  • A desire and genuine passion for delivering excellent customer service ensuring an empathetic approach

  • Outstanding social service etiquette, with the ability to be versatile in your approach to adapt your style for each customer

  • Strong written and verbal communication skills

  • Experience of working in a customer facing environment

  • Ability to work well within a team

  • Confident IT skills, Windows 10 - Windows 10 Home and Pro - Microsoft Lifecycle | Microsoft Learn

    • Windows 11 - Windows 11 Home and Pro - Microsoft Lifecycle | Microsoft Learn
    macOS - Apple macOS | endoflife.date

    Windows
    MUST be a Windows 11 compatible machines, but MUST also be equipped with the following

    Ventrica is a forward-thinking, fast-growth customer management business that provides outsourced customer service for an array of blue-chip brands. In 2022 we were awarded Gold for Most Effective Application of Technology, and Silver for Outsourced Contact Centre of the Year at the prestigious European Contact Centre & Customer Service Awards. We were also awarded Gold for Manager of the Year, and Silver for Head/Director of the Year at the UK National Contact Centre Awards.