Customer Service Advisor

We are looking for a confident, motivated and people focused Customer Service Advisor to join our professional team of Customer Service experts on a part-time basis.

Our customers and community mean everything to us here at Screwfix and our Contact Centre enable our customers and our stores to deliver a world class customer experience!

We are currently offering 16- 24 hours a week contracts with some flexibility around hours.

This role is to join our evening and weekend combi team. Shifts will be between Monday - Friday 3pm - 9pm and Saturday - Sunday 7am - 6pm

Availability to work at least 1 weekend day is required.,

• You'll respond to customer service enquiries through both voice and non-voice contacts into the Customer Service Team.


• Exceeding customer expectations and delivering the best experience possible.


• You'll take accountability of making key customer service decisions to resolve issues.


• Take ownership, balancing both the customer and business needs.


• Through coaching our customers you'll help them to understand how best to shop with us, including online and via our new Screwfix app.


• Delivering against Key Performance Indicators.


• Maximising relevant sales opportunities.


• Providing accurate and valuable customer insight to drive continuous improvement for customer and colleague processes., Emma Arnison | Customer Services Delivery Manager
  
  Who you are...


• Proven capability to deliver the highest levels of customer service, highly articulate and empathetic with good problem-solving methodology.


• A passion for delivering exceptional customer service and going above and beyonf to ensure the best possible customer experience.


• A confident yet balanced decision maker for customer service scenarios.


• A team player who is able to work effectively as a collective to create a fantastic team environment and work culture.


• Previous experience of working in a customer service environment is essential, in a Contact Centre environment would be desirable.


• Competent user of all Microsoft Office applications., Passionate about people? Looking to specialise in customer service? This programme provides the tools, learning and 1-2-1 support you need to become a high performing Customer Service Rep.
  
  We've partnered with Mind, the UK's leading mental health charity, to our colleagues the support and tools needed to look after your mental health., We all do better when we're celebrated for who we are. Which is why a warm, equal and inclusive culture is integral to our culture at Screwfix. Our Employee Inclusion Network, 'Us', helps colleagues to share ideas and work collaboratively in pursuit of a fairer, more diverse workplace. With the support of our leadership team, 'Us' is comprised and led by true Ambassadors for Diversity & Inclusion. It's an open space where colleagues can share experiences, learn about allyship, and ultimately, feel free to be themselves.
  
  Award winning pension scheme - up to 14% Kingfisher contribution


• 20% discount with Screwfix and B&Q


• Discounted healthcare and life cover


• Company share save scheme


• Recognition & Loyalty rewards


• In-house training and development and clear development path


• Ongoing and structured training and development to drive your career progression!


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Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability., Cycle to Work

Whether you're a keen cyclist or looking to take up a healthy hobby, enjoy savings of up to 25-39% on bikes and accessories through the Cycle to Work Scheme.

High Street Shopping Discounts

As well as discounts at Screwfix and B&Q, you can save money at other major high street retailers.

Share Plans

Become a Kingfisher shareholder with a variety of schemes to choose from.

Gym Discount

Look after your mind and body with 20% off a Nuffield Gym membership, starting with a Health MOT and free 7-day pass.

Simply Health

From dental care to acupuncture, you can customise your health plan and claim back money for treatments., If you opt into our pension scheme, you'll receive up to 4x your annual salary through Death in Service payment.