Customer Service

Your role will involve receiving inbound calls from candidates who are looking to join the British Army and responding to any enquiries regarding their application processes.

This is a full-time role working 37.5 hours per week. Hours of work can be flexible between 8.30am-7.00pm Monday to Friday and a rotated Saturday. This is an office based role.

What you'll be doing:

• Answering calls from individuals looking to join the British Army


• Responding to online webchat enquiries


• Accurately updating the internal database


• Escalating any problems or issues that may occur


• Responding to candidate questions regarding various stages in the recruitment process


• Supporting team members as and when required
  
  Previous customer service skills - face to face or over the telephone


• Computer literate using Microsoft Office Suite


• Adaptable to in house database


• Familiarity with army careers, would be an advantage


• Comfortable working in a team environment as well as independently


• Good communication skills
  
  You will join a large existing team based at our offices in Upavon, Wiltshire.
  
  At Capita Recruiting Partnering Project, we're transforming the British Army's recruitment service. Our team are constantly improving the entire recruitment and selection process for both the Regular Army and the Reserves. Our mission is to make joining the Army a less daunting and more transparent experience. Join us and discover better ways to inspire people to become part of the Army.


What's in it for you?

• Offering a salary of £22,542


• 23 days' holiday (rising to 27) with the opportunity to buy extra leave


• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice


• Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more


• Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology


• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform


• Joining a large existing team environment


• Excellent training and opportunities to progress


• Free onsite secure parking, onsite canteen and shop facilities