Customer Engagement Co-ordinator

A Customer Engagement Co-ordinator is responsible for building positive relationships with customers by working at a hyper-local community level & embedding into the community to share key messages around water saving and keeping pipes clear.

You'll take the lead in delivering the hyperlocal planned strategy for June - October 2024 for Essex & Suffolk customer engagement, sharing key water saving and keep it clear messaging in our communities through a variety of means.

Your customer Service skills will be invaluable, as this role will involve a lot of face-to-face customer engagement activity at events and through community engagement activities; showcasing that we, at Anglian Water, are worthy of a 10 in our customer service score measure for the work we do to Make Today Great for our customers.

The role will involve regular travel to events in key communities in Essex & Suffolk and may involve travel to meetings with external stakeholders. Due to the nature of the role, there will be out of hours (including weekend work) activity required to carry out the duties of the role.

The role involves but is not limited to:

• Coordinate & deliver the Customer Engagement outreach strategy for Essex & Suffolk 2024 summer/autumn plans


• Liaise with community hub team to organise delivery & collection of community hub for events


• To be the main Anglian Water representative on the Community Hub stand as part of the Essex & Suffolk roadshow


• Provide the Community Hub briefs for all volunteers on the stand


• Engage with customers within communities to educate on behaviour change initiatives


• Identify value adding and effective partner organisations


• Capture relevant weekly data from engagement activities to feed into the Customer Engagement performance measurement for reporting and gain feedback delivering contacts into the CMeX 'pot' where possible and appropriate


What does it take to be a Customer Engagement Coordinator?


• Ideally educated to A-Level or equivalent


• Considerable experience in a customer service role or Voluntary Organisation


• Excellent customer awareness


• Experience in developing relationships with others & building rapport quickly


• The ability to keep an absolute customer focus at all times, looking at issues from the customer's point of view



• Full driving licence (you will be required to visit various locations across the region some of which are only accessible by car)
  
  It's not just about work; it's also about caring for you. Dive into the heart of our company culture, where our competitive pension scheme stands out-Anglian Water doubles your contributions up to 18% (6% employee, 12% employer) to ensure our colleagues have a secure future.


Embrace the spirit of our flexible work culture, guarded by life assurance at eight times your salary, personal accident cover up to 5x your salary & personal private health care for every employee as standard.

You'll also get 25 days of annual leave plus bank holidays as well as the ability to buy & sell additional days off through our flexible benefits. You will unlock a world of great discounts of everyday products & services that can take some little pressure off the costs of things like household goods, clothing & even holidays!

Join us not just for a job, but for a fulfilling, enriching career where the perks resonate with the heartbeat of a compassionate workplace. Anglian Water is a great place to work & your journey begins here!

We welcome everyone! As an equal opportunity employer, we consider all qualified applicants, no matter their gender identity, ethnicity, nationality, religion, age, sexual orientation, disability, or any other protected characteristic. We hire and nurture based on merit and a shared passion for making positive impacts. Our commitment is to foster an inclusive environment where everyone feels they belong & can use every drop of their potential