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Customer Assistant

M& S

Customer Assistant

Salary Not Specified

M& S, Newcastle upon Tyne

  • Part time
  • Temporary
  • Onsite working

Posted 2 weeks ago, 18 May | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: 0ff090b9b2d243d28658a12e2f12677f

Full Job Description

  • To deliver a great shopping experience for their customers, putting customers before task every time


  • Champion new ways of working within stores through an open mindset and positive attitude


  • Complete tasks and processes that deliver 'best in town' standards


  • Serve and sell across all channels brilliantly well


  • Be the voice of our customer to help us continually improve


    • Key Accountabilities
  • Heads-up colleagues with no operational function, bar standards and sizing, with primary role to confidently & pro-actively engage customers.


  • Positioned across the customer journey to ensure there is a consistent, though non-invasive, touchpoint throughout the store.


  • Specialist product knowledge by BU, to ensure breadth and ability to recommend full outfits and the ability to make confident and suitable recommendations for customer needs.


  • Equipped to sell through every channel through proficiency in using all digital selling tools.


  • Advanced knowledge of full store range and M&S.com to make confident omni-channel recommendations including VPR tools


  • Every Specialist equipped with a Pay with Me device and supported by mobile payment podia to be able to conclude customer journey and support tilling function.


  • Have an enhanced connection to the BU team in the format of Buyers & Sellers to relay back at pace key feedback and opportunities.


  • Advanced level of engagement and communication skills to make genuine connections and bring product and recommendations to life.


  • Wearing own well-styled outfits, influencing sales through own outfit choices.


  • VIP Fitting Room Host leads daily events with local community on a weekly cycle.


    • Key Capabilities
  • Understands how M&S operates, its strategy, future and the role they play


  • Committed to delivering excellent work fast with great attention to detail


  • Open to and acts on feedback, asking for this regularly


  • Sets performance objectives for self in conjunction with line manager and in line with business plans


  • Takes accountability for planning and managing own work efficiently to ensure objectives are met


  • Is curious and asks questions to challenge the status quo - ask why the company does things the way it does things


  • Effective at communicating their intentions to others; ensures communication is clear and simple


  • In control of their own reactions and considers how to share their perspective to create better reaction for team


  • Copes well with change and work challenges and recovers quickly from its impact


  • Builds positive relationships by being a good listener and getting to know people by establishing a connection

    Contributing to store sales and cost control


  • Work across the store to get things done right first time within timescales


  • Comprehensive knowledge of customer shopping channels


  • Good level of product knowledge and services across the store


  • Up to date knowledge of the commercial operation and brilliant basics


  • Good level of digital capability and use of digital tools and applications


  • Understand customer needs and spot selling opportunities


  • Adapting to change


  • Good Knowledge of VM principles


    • Key Relationships and Stakeholders
  • Customers


  • Colleagues


  • Store Leadership


  • BIG

    Temporary Position, 16 Hours, 2 to 29 June


    • Tuesday 11:00-15:00
    Thursday 11:00-15:00
    Friday 11:00-15:00
    Saturday 11:00-15:00