Control Room Controller

We are looking for a Control Room Controller to be based at our client in South West London. The site is a large museum which holds many different events across the course of the year including fashion shows and weddings.

As a Control Room Controller you are an integral part of the team and you can make an impact with your skills to protect, deter and respond to any security matters, whilst providing an exceptional customer service experience.

What do you get from us:

• Shift Pattern - 4 on,4 off days & nights 07.00am-19.00pm - 19.00pm-07.00am

Pay: £12.59 per hour

• Lifestyle Benefits - Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme.


• Learning & Development - we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.


• Health and Wellbeing - Life assurance scheme, access to mental health support specialists


• Access to an Online GP Service for you and your dependents


A typical day in the life as a Control Room Controller:

• Monitor on a day to day basis the CCTV, Fire and Security systems installations, ensuring that all systems are operable, complete regular system tests, panic alarm tests and lift checks and report all faults in timely manner.


• To operate and monitor effectively the Control Room CCTV system ensuring that all work is undertaken in compliance within the operating procedures, legislation and codes of practice for the prevention of crime.


• Monitor effectively the alarms on the access/ perimeter control system, museum case alarms and dispatch officers to respond.


• To operate radio, telephone and other communication systems in a prompt helpful and professional manner.


• Support the tactical strategies employed by the V&A museum


• Carry out routine tests of Fire, Safety and Security equipment including CCTV systems as directed by the Control Room Supervisor and maintain accurate records of these tests.
  
  We are looking for people who are passionate about helping others and keeping those safe.


• Deliver excellent customer service


• SIA - DS & CCTV


• Basic IT Skills


• The ability to think and act quickly in emergencies or under pressure


• Demonstrate the ability to use CCTV in a proactive way.


• Have an ability to deliver succinct and clear verbal and written reports where necessary


• Maintain a high standard of personal presentation


• Demonstrate reliability including the ability to deliver high standards of both punctuality and attendance in order to ensure team effectiveness and availability


• Able to demonstrate an ability to work as part of a team.
  
  Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction. Joining Wilson James offers the excitement of working with diverse, vibrant clients, making for a dynamic and engaging workplace.