Contract Administrator

Purdy Contracts Limited, part of Kinovo Plc, have opportunities for a Contract Administrator to join their team located at their Head Office, E4.

This role will support your Contract Manager, where you will be the administration lead for your designated contract. You will be responsible scheduling works for teams of tradespeople working on service, repair and planned works for Contracts within the Social Housing and Local Authority sector.

Duties include:

• Effectively schedule works for our Engineers and prioritise appointments as they occur throughout the evolving working day (with advice from supervisors/managers) and ensure that all compliancy is maintained throughout the assigned contract.


• To be the single point of contact for anything administration related.


• To provide the second point of contact support for all queries from customers, clients and residents via the Customer Service Team.


• Record all activity from inbound phone calls/emails within the in-house system (training provided) and assist in dealing with incoming emergency calls from residents and clients.


• Provide excellent customer service skills to our customers, clients and residents - ensuring that you are at all times clear, concise, polite and helpful.

You will


• Have previous experience in a busy call/contact centre or a front line customer service administration role.


• Experience of inputting to, and using, CRM or in-house database systems.


• Experience in scheduling works for multiple engineers/work force.


• Excellent IT skills and a confident telephone manner.


• Ability to communicate verbally and in writing to people at all levels, internal and external to the organisation.
  
  Package & Benefits:


• 35 hour working week, 08:00 -16:00


• Annual Appraisals and Pay Reviews


• Bonus Scheme


• 32 days paid annual leave


• Buy & Sell Holiday Scheme with an additional 4 days annual leave


• Share Incentive Plan


• Cycle to Work Green Bike Scheme


• CPD and sponsorship through professional qualifications


• Opportunities to participate in social value commitments - helping communities in which we work to enrich lives, offer genuine employment opportunities, raise standards of living.

Wellbeing:

• Mental Health First Aiders around the Group


• Partnered with HSBC for Financial Well Being seminars


• Partnered with Step-Change National Debt Charity Advice and Support


• EAP (Employee Assistance Programme) - 24 hour Confidential Helpline