Continuous Learning Manager - Immigration Enforcement

Training and Skills Unit (TASU) sits in the Operational Capabilities Command (OCC) within Enforcement Compliance and Crime (ECC) which is the operational front-line arm of Immigration Enforcement (IE). Our focus is on enabling leaders and managers to improve the experience for colleagues, building the capabilities required to create resilient, competent and confident IE officers of the future. We aim to do this through being values driven, insight led, outcome focused, agile and expert.
The Operational Capabilities Command (OCC) is a directorate within Enforcement, Compliance & Crime (ECC). Our mission is to ensure that operational colleagues have the skills, capabilities, tools and infrastructure which are modern, environmentally sustainable, fit for purpose and allows staff to maximise their operational effectiveness.
Our aim is to work across people and strategic workforce planning, change, digital, performance, engagement, risk, law enforcement engagement and our vulnerability and fair treatment teams collaboratively as one team. We will act as agents of change, to provide the innovation, service and thought leadership that is needed so that Enforcement, Compliance & Crime (ECC) runs well as a command now and transforms further to meet the demands and opportunities of the future.
The team is made up of four teams which cover the learning portfolio including Enforcement and Crime training, Public Personal Safety Training, Continuous Learning and the Learning Hub.
We want to maximise the potential of everyone who chooses to work for us, and we offer a range of flexible working patterns and support to make a fulfilling career in Borders and Enforcement accessible to you. Diverse perspectives and experiences are critical to our success, and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role. We are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve.
This is an exciting opportunity for the right candidates to join the Continuous Learning Team where you will develop and embed a wide range of people and engagement skills within a high performing team, delivering what is required to continue to make the team a great place to work and to support staff and senior leaders.
The Continuous Learning Team is a cross-IE Learning and Development support function that provides development opportunities across IE. We provide management and leadership training offers, apprenticeships, support for mentoring, the evaluation of training and support compliance with mandatory and expected learning. We also deliver the IE Induction programme which comprises both face to face and virtual events.

Person specification
This is a fantastic opportunity to enable the individual/s to broaden their knowledge and skills, within a fast-paced environment, transforming culture and providing developmental opportunities across a wide range of Immigration Enforcement stakeholders. You will be joining a high performing team and will develop and embed a wide range of people and engagement skills, delivering what is required to continue to make the team a great place to work and to support staff and senior leaders.
You will support the Senior Executive Officer (SEO) Continuous Learning lead with delivering against the team’s objectives; these are wide ranging and currently include co-ordinating existing leadership and management offers, developing bespoke IE management training, supporting the Potential and Skills team ensuring that career pathways are fully supported by developmental opportunities, the governance, assurance and evaluation of training and supporting compliance with mandatory and expected training. The successful applicant will be allocated a portfolio to support on some of these workstreams and other work across TASU as required.
You will work with senior leaders across IE and across the Civil Service. This high-level engagement will give the successful candidate exposure to senior leaders across various IE business areas and Civil Service.
This role may require line management of staff and as such you should prioritise staff wellbeing and development., We'll assess you against these behaviours during the selection process:
+ Communicating and Influencing
+ Changing and Improving
+ Working Together, For guidance on how to construct your personal statement, you are encouraged to visit Civil Service Careers. Links – Statement
The sift will be held on the statement of suitability (personal statement) only.
The CV will not be scored.
If you are successful at sift stage, you will be invited to an interview which will be a blended approach of strength-based questions and behaviour-based questions
For guidance on how to construct your behaviour examples, you are encouraged to visit Civil Service Careers. Links –Behaviours
Strengths are the things that you do regularly, do well and that motivate you. To find out more about strength based questions click here
Problems during the application process
If you experience accessibility problems with any attachments on this advert, or you think you’ve made a mistake on an initial application (e.g. you have ticked the incorrect eligibility box), please contact hocandidates.grs@cabinetoffice.gov.uk at least two working days before the vacancy closes. After this, we may not be able to reopen your application.
Please note, we cannot make amendments to any part of the application.
Please use the following in the subject line in your email if you need to get in contact with us about your initial application “Please re-open my application – Vacancy Ref: 352580 CLOSING DATE: 27th May 2024.
For reasonable adjustments queries or requests, please see details with reasonable adjustments section.
Tie break decisions
The strengths and behaviours being assessed will be ranked in order of importance to enable us to differentiate between candidates with tied interview scores. Please note that the order in which behaviours are listed in the advert does not necessarily reflect the order of importance.
Sift and Interview dates
Sift is expected to commence from 27th May 2024.
Interviews are expected to take place week commencing 17th June 2024.
Interviews will be carried out via video. Candidates will be required to have access to:
+ A laptop (personal or work) with a working webcam
+ Good internet connection
+ Microsoft Teams
Please note: Due to time constraints we may not be able to offer alternative interview date(s). It is therefore expected that candidates who are successful at sift stage will make themselves available during the above time frame given.
We will try to meet the dates set out in the advert. There may be occasions when these dates will change. You will be provided with sufficient notice of the confirmed dates.
Further Information
For meaningful checks to be carried out, individuals need to have lived in the UK for a sufficient period of time to enable appropriate checks to be carried out and produce a result which provides the required level of assurance. You should normally have been resident in the United Kingdom for the last 3 years if the role requires CTC clearance, 5 years for SC clearance and 10 years for DV. A lack of UK residency in itself is not necessarily a bar to a security clearance and applicants should contact the Vacancy Holder/Recruiting Manager listed in the advert for further advice.
For further information on National Security Vetting please visit the following page https://www.gov.uk/government/publications/demystifying-vetting
Selecting your locations
Please note only list locations where you are prepared to work and can travel to (as you could be offered any of your noted preferences).
When completing your application, you will have the opportunity to select your preferred location(s). Please ensure you select all locations you are interested in on the understanding that you can be posted to any location that you put in your preferences. If you would only like to be posted to one location, please confirm one location only. If you are posted to a location that you have requested and you do not accept that location, you may not be offered another role.
Please note, only advertised locations can be offered.
Reserve List
Where a campaign identifies more appointable candidates than there are available vacancies, a reserve list may be held for up to 12 months.
Reserve lists will be managed by locational merit lists, appointing in merit order per location. You may be offered a post at any of your preferred locations.
Whilst on a reserve list we may offer you an alternative similar role in the Home Office. Should you reject an alternative role, you will remain on the reserve list for the role you applied for. If you accept an alternative role, you will be withdrawn from the reserve list.
Please note there are no guarantees that further vacancies will arise in the locations you originally applied for before your time on the reserve list expires.
Candidates Please Note: Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. All applications are screened for plagiarism and copying of examples/answers from internet sources. If any is detected the application will be withdrawn from the process. Further action, including disciplinary action, may be considered in such cases involving internal candidates. Providing false or misleading information would be contrary to the core values of honesty and integrity expected of all Civil Servants.
If you are currently an agency member of staff working within the Home Office, a contractor or contingent worker you can only apply for roles that are advertised externally, i.e.: outside the civil service. If you are eligible to apply for a role, you are required to select yourself as an external applicant and not internal when submitting your application on Civil Service jobs. This will prevent any delays in pre-employment checks should you become successful in being made an offer of employment after the Interview stage.
Candidates Please Note: There is no shift working requirement, and therefore no AHW/AHA allowance available for this role.
Part-time Working
The minimum requirement for this role would be 25 hours per week.
We encourage applications from candidates who wish to work part-time however, unless specified in the advert, part-time opportunities cannot be guaranteed in frontline roles due to the 24/7 operational nature of the business. Those wishing to work part-time should notify the vacancy holder as soon as a provisional offer of employment is made to explore whether this can be accommodated [at your selected location]. Please note that full shifts (of up to 12 hours) will be required even if a part time contract is sought.
Please note that not all work patterns can be supported within this role, successful candidates should discuss work patterns with the vacancy holder ahead of accepting any offer.
Appearance
As part of this role you maybe required to wear a uniform (which will be provided). Staff must ensure that their uniform is worn correctly, in line with these uniform standards, is kept clean and is well presented. To support this requirement, adequate uniform supplies will be available and issued. Uniformed staff represent their organisation at all times and should ensure that their dress and personal appearance reflects this responsibility.
Flexible Working Arrangement
Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estates capacity, by Spring 2024. Applicants can request further information regarding how this may work in their team from the Vacancy Holder (see advert for contact details).
Travel Expectations
You can be based at any of the IE Home Office locations listed and will be expected to travel to any of the other locations for meetings as required.
Contact Details
Please use the following in the subject line in your email if you need to get in contact with us: Vacancy Ref: 352580.
Every day, Home Office civil servants do brilliant work to develop and deliver policies and services that affect the lives of people across the country and beyond. To do this effectively and fairly, the Home Office is committed to representing modern Britain in all its diversity, and creating a welcoming, inclusive workplace where all our people are able to bring their whole selves to work and perform at their best.
We are flexible, skilled, professional and diverse. We work to recruit and retain disabled staff and area Disability Confident Leader. We are proud to be one of the most ethnically diverse departments in the civil service. We are a Social Mobility Foundation top 75 employer.
New entrants are expected to join on the minimum of the pay band.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment.
For further information please see the attached notes for candidates which must be read before making an application.
Existing Civil Servants should note that some of the Home Office terms and conditions of employment have changed. It is the candidate’s responsibility to ensure they are aware of the Terms and Conditions they will adopt should they be successful in application and should refer to the notes for candidates for further details.
Transfer Terms: Voluntary.
If you are invited to an interview you will be required to bring a range of documentation for the purposes of establishing identity and to aid any pre-employment checks.
Please see the attached list of Home Office acceptable ID documents.
Any move to the Home Office from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk
Reasonable Adjustments
If a person with disabilities is at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.
If you need a change to be made so that you can make your application, you should:
+ Contact Government Recruitment Service via HOrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs
+ Complete the “Assistance Required” section in the “Additional Requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a language service professional
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the ‘Contact point for applicants’ section.
Feedback
Feedback will only be provided if you attend an interview or assessment.

Security
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks., If you feel that your application has not been treated in accordance with the recruitment
principles, and wish to make a complaint, then you should contact in the first instance
HORecruitment.GRS@cabinetoffice.gov.uk. If you are not satisfied with the response that you receive, then you can contact the Civil Service Commission.

The successful candidate must be able to demonstrate the following skills and experience:
+ Excellent verbal and written communication skills.
+ Excellent stakeholder / partner management and relationship-building skills.
+ Flexibility and organisational skills, and able to deliver under pressure and at pace, particularly when unexpected changes to priorities and procedures occur.
+ Experience in Microsoft suite (including OneDrive, Share Point, Teams and Excel).
Desirable Criteria
+ A background in learning and development.
+ Project management experience.

+ Learning and development tailored to your role
+ An environment with flexible working options
+ A culture encouraging inclusion and diversity
+ A Civil Service pension with an average employer contribution of 27%