Contact Centre Supervisor

At SpaMedica, our vision is to provide the very best in patient care and our Hospital Services team is the first point of call for our patients as they begin their journey with us. We're all about passion, energy, empathy and great teamwork to ensure that we are making a difference to people's lives.

We are looking for an enthusiastic, positive team Supervisor to join our Hospital Services team based in Bolton.

We want our team members to thrive and to grow at SpaMedica, this is why our values are so important to us. To lead our team, you'll be passionate in ensuring world class customer service is paramount and a driver within all of our communications both with patients and staff. You will be key in helping to foster a positive working environment that pushes people to achieve success consistently and to develop the foundations and values of a high performing team.

Every customer interaction with SpaMedica must be efficient, consistent and of outstanding quality. To achieve this, we need a team that are engaged, motivated and supported. We want team members appreciated for their individuality with talent nurtured along the way

This is a key role within our Hospital Services function and the right individual will need to demonstrate consistency, performance, and great leadership from the outset.

Do you motivate yourself by always trying to exceed expectations?

Do you thrive on motivating your team to be the best they can be?

Do you pride yourself on facilitating a positive working environment?,

• Having previously had experience as a team leader or supervisor, you will be confident in supporting our advisors to ensure that they meet and exceed their KPI targets through utilising daily reporting.


• A minimum of 3 years experience as a team leader or supervisor


• The ability to demonstrate both positive and developmental feedback


• Confidence in ability to develop leadership skills


• An influential role model for exemplary customer service


• The ability to work under pressure and meet deadlines


• Flexibility, as there will be some occasional expectation to travel
  
  "Our patients matter to us. As the UK's largest cataract surgery provider, we work every day to give something meaningful to you, and life-changing to our patients. Our patients place their trust in you, and by working with us, you can truly change people's lives"
  
  £25,944 per annum


• 37.5 hrs per week Mon Sat


• 28 days annual leave including bank holidays, increasing to 33 with length of service


• Annual pay reviews.


• Employee Assistance Programme (EAP).


• Progression opportunities


• 2 x Annual bonuses (up to 5% of annual salary based on individual and company performance).


• Casual dress.


• £350 Refer a friend programme.


• Eye test and subsidy towards glasses


• Discounts & E-Vouchers (Ikea/Curry's/B&M/Argos/Lastminute.com/Costa/Tesco/Primark).


• Town Centre location with great transport links


• Newly refurbished offices