Contact Centre Agent - Fixed Term Contracts

To provide exceptional support to our clients and their customers over the phone; to confidently reflect clients' individual brand objectives and resolve queries at the first point of contact.,

• To act as the first point of contact for our clients' customers, effectively managing requests, answering queries, and taking responsibility for processing each enquiry through to a satisfactory conclusion within established parameters.


• To ensure that all activities meet or exceed internal and regulatory requirements, and productivity, efficiency, and quality targets.


• To maintain a thorough understanding of complex processes, specialised skills and technical knowledge by fully utilising various software systems and CRM (Customer Relationship Management) utilities.


• To proactively liaise with other members of staff where complex issues require additional assistance.


• To maintain accurate, up to date, and appropriate records, undertaking administrative duties as required.


• To take payments in accordance with relevant rules and regulations.


• To demonstrate a genuine desire to help, confidently handling a range of different situations and reacting with tact, diplomacy, and empathy to diffuse potentially tense confrontations in a positive and calm manner.
  
  A fantastic Summer seasonal opportunity for people who have a passion for great customer service, based in the centre of Norwich!


Do you love talking to people and pride yourself on delivering great service?

Have you got what it takes to make people smile?

Do you want to work in a fast-paced and friendly family business?,
• A passion for people - you'll be talking to lots of them every day, so excellent communication skills are essential.


• Positivity - our mission is to Make People Smile, even if they start out with a frown. Most of our customers are great but you'll need to be confident, proactive, and really care about helping everyone, especially if they're not smiling yet.


• Adaptability - our team are chameleons. You'll have to use different skills and systems, and manage your tone, style and language to make a genuine connection with customers while reflecting each client's brand. If multi-tasking isn't your thing, neither's this job., Outstanding verbal, listening, and written communication skills with the proven ability to establish and maintain excellent relationships at all levels.


• The versatility to reflect multiple clients' brand and service requirements while utilising a range of communication, software, and CRM systems.


• A proactive desire for self-improvement and personal development., A-Level or equivalent (preferred), customer service: 1 year (required)
  
  £18,964.40 - £22,420.21 a year - Full-time, Fixed term contract, Pulled from the full job description


• Employee discount


• Life insurance


• Referral programme, You'll be working 35 hours a week over weekday and weekend shifts from our office in Norwich (NR1), near John Lewis.


What do you get?

• Starting annual salary of £18,964 (£10.42 per hour, rising to £11.44 after 1st April) with opportunities for overtime and bonuses.


• 5 month fixed term contract, with the possibility of permanent contracts.


• Free days out and enviable discounts with some of our clients.


• Unrivalled experience, transferrable to any future career., Job Types: Full-time, Fixed term contract

Contract length: 5 months

Pay: £18,964.40-£22,420.21 per year

Benefits:

• Employee discount


• Life insurance


• Referral programme


Schedule:

• 8 hour shift


• Day shift


• Monday to Friday


• Weekend availability


Supplemental pay types:

• Bonus scheme


Application question(s):

• We perform a credit check on all suitable candidates. Please can you confirm you have no current CCJ's and that you have not been declared insolvent or bankrupt?