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Community Neighbourhood Team Assistant

SOHA HOUSING LTD

Community Neighbourhood Team Assistant

£27456

SOHA HOUSING LTD, Didcot, Oxfordshire

  • Full time
  • Permanent
  • Remote working

Posted 2 weeks ago, 16 May | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: f43592c4b93942b7a94287ec96ff2c08

Full Job Description

  • Deal with general queries on the phone, via post, emails, and the MySoha App.

  • Assist with the Duty Telephone Rota, as and when required.

  • Process tenancy change applications on QL

  • Carry out mail merges for the team.

  • Raise purchase orders and special payment requests.

  • Undertake site visits and spot checks, if required

  • Carry out Customer Satisfaction calls and record outcomes.

  • Assist the team with managing Guardcam installations and queries

  • Manage the waiting list and servicing of the Noise Monitoring Equipment and Noise App Case records

  • Assist the team with providing data for Subject Access Requests

  • Arrange meetings on behalf of the team & take accurate minutes of meetings.

  • Attend community events on behalf of the Team, as and when required.

  • To undertake any further suitable work as required by the Head of Localities


    • Mutual Exchanges - enabling tenants to swap their home
  • Assist the team in processing Mutual Exchanges in accordance with Soha's policies and procedures and current legislation.

  • Process mutual exchanges on Soha's internal systems

  • Provide references to external landlords.

  • Process Homeswapper applications

  • Arrange the relevant safety checks to be undertaken.

  • Respond to queries from applicants, keeping them informed of the process.


    • Garage Management
  • Set up and manage effective and accurate systems for Soha's garage waiting list and let all void garages promptly and in line with Soha procedures.

  • Review and manage garage rent arrears and action Notice to Quit

  • Effectively manage any repair and void works which may be required

  • Work with the Development Team on any redevelopment projects

    Previous relevant experience and a commitment to working with people

  • Experience of working in a busy environment

  • Experience of dealing with customer enquiries and responding with accurate information

  • Excellent administrative, organisation and interpersonal skills, particularly with residents who may be vulnerable or anxious

  • Experience of working with external agencies and contractors

  • A positive approach to dealing with challenges and complaints

  • Ability to deal with challenging customers

  • Experience of using QL / similar housing or CRM systems essential., Administrative experience: 1 year (preferred)


    • Language:
  • English (preferred)


    • Licence/Certification:
  • Driving Licence (preferred)

    Job Types: Full-time, Permanent


    • Pay: £27,456.00 per year

    Benefits:
  • Additional leave

  • Bereavement leave

  • Casual dress

  • Childcare

  • Company events

  • Company pension

  • Cycle to work scheme

  • Employee mentoring programme

  • Enhanced maternity leave

  • Enhanced paternity leave

  • Free flu jabs

  • Free parking

  • Health & wellbeing programme

  • On-site parking

  • Paid volunteer time

  • Private medical insurance

  • Sabbatical

  • Sick pay

  • Transport links

  • Work from home


    • Schedule:
  • Monday to Friday