Clinical Administrator

ellenor Hospice is a specialist palliative care provider for adults and children in Dartford, Gravesham and Swanley, and for children across West Kent and the London Borough of Bexley. The organisation has in-patient and outpatient and Living Well services at Northfleet, comprehensive Hospice at Home services and a range of out-patient and community services all supported and delivered through a multi-disciplinary team. Role Purpose: This role is varied and covers all aspects of general admin, working alongside clinical and non-clinical teams. The ability to manage difficult circumstances and situations is required. The postholder will assist in the smooth running of administration, answering calls ensuring they are directed to the correct department with accurate information. Main duties and responsibilities: Entering and extracting information via the patient electronic records system Managing queries relating to the administration team Scanning, filing and printing as required. Taking
calls, and recording accurate patient information and colleague messages where relevant Completing statutory and mandatory training Attending meetings and taking minutes where required General: To be aware of the philosophy of ellenor and to behave as a fit representative. To abide by the Hospices general confidentiality policy To be aware of guidelines stated in the staff handbook and all relevant policies and procedures. To undertake a bi-annual performance review when a personal development plan will be discussed and developed.