Clinical Administrator

Do you have great customer service, a friendly, approachable manner and confidence in administration? If so, we are looking for someone just like you!

As an administrator, you will be confident working across both clinical and non-clinical teams, handling queries, and telephone calls and managing a shared inbox. You will be based between the hospice ward and on-site office so the capacity to navigate challenging circumstances and situations is essential.

ellenor Hospice is a specialist palliative care provider for adults and children in Dartford, Gravesham and Swanley, and for children across West Kent and the London Borough of Bexley. The organisation has in-patient and outpatient and Living Well services at Northfleet, comprehensive Hospice at Home services and a range of out-patient and community services all supported and delivered through a multi-disciplinary team.

Role Purpose:

This role is varied and covers all aspects of general admin, working alongside clinical and non-clinical teams. The ability to manage difficult circumstances and situations is required.

The postholder will assist in the smooth running of administration, answering calls ensuring they are directed to the correct department with accurate information.

Main duties and responsibilities:

• Entering and extracting information via the patient electronic records system


• Managing queries relating to the administration team


• Scanning, filing and printing as required.


• Taking calls, and recording accurate patient information and colleague messages where relevant


• Completing statutory and mandatory training


• Attending meetings and taking minutes where required


General:


• To be aware of the philosophy of ellenor and to behave as a fit representative.


• To abide by the Hospices general confidentiality policy


• To be aware of guidelines stated in the staff handbook and all relevant policies and procedures.


• To undertake a bi-annual performance review when a personal development plan will be discussed and developed.
  
  Disability Confident

About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.