Client Service Apprentice - Sheffield ASK4

Thanks to new investment we are recruiting to help support the company's growth as well as maintain the high level of service that ASK4 is renowned for.

The Client Service department is an essential part of ASK4s growth. The team are responsible for ensuring our clients have the service they both expect and need.

Dealing with a variety of different issues and working across multiple teams to find a fix and successfully resolve any issue, driving client confidence and retention.

What you'll be doing:

The Client Service Apprentice role will be varied the day to day of the role will include:

• Collecting data and making reports for clients


• Service Improvement Plans


• Client Escalation Management


• Preparing materials for presentations
  
  Are you looking to start your journey into the world of work and get on the career ladder? Do you want to work in a growing Technology business? ASK4 is growing and are looking for a motivated and dedicated apprentice to help us reach our ambitious goals. You will perform a crucial role as the administrative hub within the CSM team., You will be working towards the Customer Service Specialist Level 3 apprenticeship standard, which includes:


• Knowledge, Skills and Behaviours


• Customer Service Specialist Level 3 Apprenticeship Standard


• Functional skills in maths and English if required, Communication skills, IT skills, Attention to detail, Customer care skills, Team working, Initiative, Other Basic Maths (Grade n/a) Desired

Other Standard English (Grade n/a) Desired

At ASK4 Ltd, the team delivers connectivity and technology solutions to hundreds of thousands of users in multi-tenant buildings in three sectors, in multiple languages across thirteen countries., At ASK4 the service we deliver empowers people to live life and work productively, and we strive to create an environment that allows our team to do the same. We give you the opportunity to make a real impact at ASK4 and keep pushing us forward in the fast-paced technology sector. Our team delivers connectivity and technology solutions to hundreds of thousands of users in multi-tenant buildings in three sectors, in multiple languages across thirteen countries.

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

• training


• qualifications, like an NVQ in a relevant field


• industry or sector experience