Claims Investigator - London and South East

AXA prides itself on having an in-house claims investigations team (ACIT), historically made up of Claims Inspectors (Casualty-Commercial) and Field Investigators (Motor-Retail). Due to a changing landscape a new role of Claims Investigator has been created. This enables the Unit to be more resilient and enhance the customer service we provide.

The Claims Investigator is responsible for investigating Employer's Liability, Public Liability and Motor Personal Injury Claims and any other investigations adopted by ACIT, such as home and commercial property validation.

This role is location independent and will be flexible covering London and South-East. You'll be fully home-based spending half your time visiting customers, and half at home to plan investigations and write reports. There is no requirement to work from an office apart from the occasional team meeting.

Working Hours: Full time, 35 hours per week over 5 days. There may be some unsociable hours but as you'll arrange your own appointments, you're empowered to do what it takes to meet customer expectations whilst maintaining your own work-life balance.

What you'll be doing:

• Investigate Employer's Liability, Public Liability and Motor Personal Injury Claims primarily on behalf of AXA Commercial Insurance, but also for other parts of AXA.


• As Claims Investigator you will split your time between site visits/travel to customers and working from your desk at home with limited operational support.


• Representing AXA in face-to-face dealings with our policyholders and brokers is a key part of the job, providing technically accurate and helpful advice to create a positive image of the company.


• On conclusion of all investigations a comprehensive final report to be compiled and submitted.


• Fully utilise expertise of handling casualty and motor claims as well as having the ability to work with own initiative displaying excellent time management skills.


• The role is full time and flexible - some unsocial hours may be required on occasion to ensure the needs of our customers are met.


• Open to being involved in internal projects and initiative with the opportunity to lead on internal change programmes.
  
  Hold, or have made progress towards, a CII professional qualification.


• Experience in or evidence of working towards a Claims Inspector career or equivalent role.


• Experience of handling, or knowledge of EL/PL/PI/Casualty claims.


• Experience in claims fraud investigation would be beneficial


• Sound knowledge of the claims process, reserving and assessment methods.


• Aware of the broker/affinity environment and the importance of such relationships.


• Sound knowledge of legal processes and recent experience of face to face investigation and negotiation.


• A strongly proactive approach to claims investigation and negotiation and a commitment to customer service.


• A full driving license.


As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom. Please also note you'll be screened under the British Standard BS7885.

About AXA

AXA Commercial protects businesses, from multinationals to micro start-ups, giving them the confidence to thrive. We're currently making our biggest ever investment to develop the expertise and skills we need to be the best. We're a vibrant community where everyone is supported to learn, develop, and take ownership of their work.
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Pulled from the full job description

• Company pension


• Employee discount


• Gym membership, At AXA UK, we're appreciative of the people who work for us, and our rewards package is reviewed regularly to reflect that. You can expect to receive:


• Competitive annual salary up to £40,000 dependent on experience


• Annual company & performance-based bonus


• Contributory pension scheme (up to 12% employer contributions)


• Life Assurance (up to 10 x annual salary)


• 25 days annual leave plus Bank Holidays


• Opportunity to buy up to 5 extra days leave or sell up to 5 days leave


• AXA employee discounts


• Gym benefits