Care Navigator

Care Navigator - Job Description Job Title: Care Navigator Responsible to: Care Navigator Manager Responsible for: N/A Job Purpose: To ensure that the reception area of the Practice runs smoothly, provides a high level of service to patients, doctors, nurses and other members of the Practice team Duties and Responsibilities Telephone Duties 1. Making appointments 2. Taking requests for prescriptions from housebound patients 3. Giving out results 4.

Ambulance transport bookings for on the day service 5. Home visit requests 6. Deal with general enquiries and complaints 7. Contacting other providers Duties 8.

Register new patients and temporary residents, when required 9. Greet and direct patients and visitors 10. Making appointments 11. Handing out prescriptions 12.

Ensure outstanding queries are explained and handed over to next shift, as necessary 13. Respond to needs of doctors and nurses during surgery 14. Collect payments from patients for non-NHS services 15. Deal with general enquiries and complaints Filing 16.

Filing and retrieving paperwork as requested (eg. Lloyd George envelopes) Prescriptions 17. Dealing with requests for repeat prescriptions 18. Raising prescriptions as per Practice protocols 19.

Dealing with queries relating to prescriptions General 20. Input and extract information from Practice computer system 21. Observe health and safety guidelines at all times 22. General housekeeping (e.g.

keeping reception and waiting areas tidy) 23. Any other reasonable duties as necessary 24. Observe Confidentiality policy and guidelines at all times 25. Opening up / locking up of practice premises and maintaining security in accordance with practice protocols 26.