Cancer Information and Patient Support Lead

We are proud to be advertising a brand new Cancer Information and Support Lead position at The Harley Street, currently rated "Outstanding" by the CQC. reporting into the Head of Therapies to manage the Macmillan Patient Information Centre and volunteers working within it.

The main purpose of the role is to improve the experience of Oncology patients undergoing treatment at The Harley Street and LOC by raising the profile and awareness of services to support their needs, signposting to external specialist resources, updating information, promoting awareness to staff and managing volunteers.

While you will be based at The Harley Street Clinic you will be required to travel to all LOC sites regularly (95-97 Harley Street, Platinum Medical Centre, and Sydney Street Chelsea) to update their patient information, update staff and support patients. You will also visit the oncology wards at The Harley Street Clinic and Wellington Hospital to link in with Matrons and Lead Oncology nurses.

As a Cancer Information and Patient Support Lead, your role is to improve patient experience by raising the profile and awareness of supportive services by signposting to information and services, to deliver personalized care and support to patients, carers and family members affecting by cancer.

Responsibilities of the role:

• To 'lead' the Macmillan Patient Information Centre at 83 Harley Street - a hub of 'information and support' coordinating day-to-day management and volunteers


• To greet patients and providing a high level of customer service listing to and assessing their needs


• Be responsible for the provision of Macmillan, Charity and other relevant up-to-date patient information within the centre and all oncology treatment areas across LOC, Harley Street Clinic and UCLH


• Produce reports for the Head of Therapies evaluating service effectiveness, feedback and other metrics


• Help to schedule therapy appointments and take calls and email enquiries from patients


• Provide timely and proactive personalised patient support through signposting


• Communicate complex information to patients regarding their condition and support available to them


• Make referrals to Dietitians, Complementary Therapists and Psychologists when indicated


• Monitor feedback and service gaps, continually reviewing the needs of HCA patients living with and beyond cancer to make recommendations about service development


• Maintain Macmillan Quality Environment Mark (MQEM) standards and support the re-accreditation process


• Help specialist nurses to facilitate support groups


• Organise the annual Macmillan coffee morning and similar cancer awareness events


• Communicate the program of support available to patients across HCA through newsletters and email communications


• Contribute to the wider development of clinical pathways and personalised care planning


• Work closely with Allied Health Professional (AHP) and Clinical Nurse Specialist (CNS) colleagues flagging patient needs
  
  A Registered Nurse, HCPC registered allied health professional (AHP) or highly experienced cancer support worker


• A minimum of 3 years post registration experience in Oncology


• Demonstrated knowledge of cancer and its impact on individuals


• Knowledge of the core elements of personalised care and support


• Experience managing a team or clinical service


• A strong ability to motivate self and others


• Exemplar written and verbal communication skills


• Able to speak to groups delivering health promotion
  
  Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world's leading healthcare providers. In the UK, we're one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.


We believe that by caring for our employees, we empower them to provide exceptional care for our patients. That's why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As the Cancer Information and Patient Support Lead you'll be eligible for:


• 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you


• Private Healthcare Insurance for treatment at our leading hospitals


• Private pension contribution which increases with length of service


• Season Ticket Loan and Cycle to Work scheme


• Group Life Assurance from day one


• Critical illness cover


• Enhanced Maternity and Paternity pay


• Corporate staff discount for all facilities including Maternity packages at The Portland


• Comprehensive range of flexible health, protection and lifestyle benefits to suit you


• Discounts with over 800 major retailers


Diversity and Inclusion

Patients first. Colleagues always. That's the guiding philosophy behind our approach to Diversity, Equity, Inclusion and Belonging. We believe healthcare is built on a foundation of inclusion, compassion and respect for our patients and for each other. By working together with our colleagues we're creating a truly inclusive environment, where individual differences are celebrated and everyone can achieve their potential.

We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. That's why we're happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.