Business Support Officer - Plymouth

This position is open for a period of six months and is designed to provide high-level administrative support to our community connections team. We are looking for a quick learner with a keen eye for detail, prior administrative experience, excellent written and verbal communication skills, and proficiency in Microsoft Office programs and general IT. The successful candidate will work within our business support team to deliver exceptional results.
Start Time
09:00 AM
End Time
05:00 PM
Pay Rate
£12.18
Hours Per Week
37.00

Essential qualifications/ knowledge
GCSE's A

• - C (9-4) or equivalent in English and Maths

A willingness to undertake appropriate learning and development as required
Essential experience
Experience of using Microsoft Software Packages e.g. Word, Excel, Outlook.
Experience of giving information and signposting customers in a tactful and professional manner face to face, over the phone, online and in writing.
Experience of providing an effective and efficient business support service to customers.
Administrative experience with an understanding of office procedures.
Experience of prioritising own workload to ensure deadlines are met.
Experience of maintaining documents, records and data e.g. financial records, customer records or accounts.
Essential skills
Ability to take ownership of issues and see through to a resolution for customers, keeping them informed as required.
Ability to process basic service requests.
Customer care skills and the ability to show initiative when dealing with customer enquiries.
Communication skills to provide information and signpost customers, some with specific communication needs, when dealing with their enquiries and complaints.
Numeracy skills required for carrying out calculations and ensuring the accuracy of data.
Literacy skills required including spelling, grammar and punctuation for dealing with letters, documents.
Ability to be decisive and make criteria based decisions - weighing up evidence against set criteria.
Team working skills and the ability to work together with colleagues to deliver a cohesive, joined-up service to customers.
Time management skills to prioritise work appropriately, be punctual and meet deadlines in order to deliver a good service.
Accuracy with a high level of attention to detail
Work Experience Experience of providing administrative support to a large multi-disciplinary team. Experience of being part of a team providing a customer focussed service. Experience of using a computer for word processing and creating / maintaining databases to produce reports. Experience of document management and developing and administering support procedures. Experience of operating filing systems. Experience of specialist software systems including Archibus CAFM / CMIS and Permit to Work systems. Experience of the processes and terms used in the Supply chain and project management. Experience of Financial / Project admin. Experience of drafting letters / memos and minuting meetings. Education / Qualifications A range of GCSE's including English Language and Maths (minimum grade C) or appropriate equivalent, or significant experiential learning. Degree qualification. Microsoft qualification or similar in use of spreadsheets / word processing.
Skills / Abilities Excellent organisational skills, accuracy and attention to detail. Experience of using a variety of IT packages including Microsoft Outlook, Word and Excel. Excellent oral and written communication skills. Flexible in approach to work and ability to see tasks through to completion. Ability to deal with conflicting and challenging situations. Ability to work independently and as part of a team.