Business Delivery Manager - Hybrid

This 18-month Fixed Term Contract will play a crucial role in shaping the design of strategic and operational initiatives, within Nest's complex outsourcing contract management function. We are looking for someone who can hit the ground running, with significant experience setting up and working on transformation programmes. This role might suit somebody with ex consultancy background.

The role encompasses a broad spectrum of responsibilities;

• ranging from designing and executing solution-oriented business analysis,


• delivering change projects to support CCMT'S strategic priorities,


• running workshops,


• writing briefing papers or stakeholder communications, to analysing, designing and reporting on key commercial metrics to enable the CCMT to be more data driven.


On a daily basis, the role involves collaborating with both internal and external stakeholders to effectively analyse and identify solutions to key business problems. You will support delivery of key projects within the Nest Experience and Nest Invest teams so that the function progresses in accordance with industry best practices and offer guidance on implementing change management effectively.

Additionally, the role is pivotal in projects aimed at preparing our team for the future, focusing on the development of commercial strategies, enhancing capabilities and the establishment of best practice policies.
We welcome all internal applicants to apply for our roles, regardless of your current working pattern or hours. We will aim to accommodate your request and match your current working arrangements.

Don't worry if you think you don't have all the key skills, it might be worth taking the few minutes to apply as we're good at spotting potential and offer a generous training budget.

Please download a full job description to find a full scope, deliverables, experience and personal attributes required for this role.

Flexible and agile working

Everyone's personal situation is different. To make the most out of hybrid working we've introduced different ways of working, which include (subject to role requirements):


• hybrid of office and home working (there will be an expectation to attend the office, as required)


Directorate/Department Overview

This role sits within the Commercial & Contract Management Team at Nest. This team has a Nest wide remit to provide strategic advisory and operational commercial and contract management to help deliver outstanding and innovative services to our members. The team's primary focus is on Nest's complex outsourcing contracts e.g. for the provision of the scheme administration within Nest Experience and provision of the fund administration services within Nest Invest.

The team is responsible for the commercial/contract management aspects in:

• The ongoing operational services delivered under our 2 most significant and complex outsourcing contracts;


• The transition and implementation period of new services to be provided;


• The commercial due diligence, design, and verification required for large scale service contracts.
  
  NEST is a great UK success story.


Established in 2010, NEST is a critical pillar of the Government's automatic enrolment programme, with a public service obligation (PSO) to accept any employer wishing to use the scheme to discharge their automatic enrolment duties. From a standing start, we have delivered a high quality, low cost pension scheme open to all, which has not only delivered on its mission, but has also helped to drive up standards and best practice across the industry. Now with over 6 million members and well over half a million participating employers, NEST is playing a critical role in helping people save for their retirement - many of them low to moderate earners who may be saving for the first time, and moving jobs frequently. NEST now occupies an important place in the pensions market and will deliver high quality pensions to mass market consumers for many years to come, leveraging its scale to deliver value through the combination of low costs, market leading
investment solutions and modernised services all overseen by strong Trustee governance.

The bulk of the Corporation's expenditure is with external suppliers. The spend on complex outsourcing contracts is the largest part of this cost category and will continue to grow and be important as Nest expands. The scale and complexity of the commercial and contract activities at Nest is challenging and requires high quality staff with the relevant experience and expertise.

Nest is an award-winning workplace pension scheme, the largest in the country.