Beauty Therapist

You will be responsible for meeting and greeting clients and providing beauty treatments to a high standard. In addition you will also be responsible for some receptionist duties and retail sales of products and courses.,

• Provide our customers with a first-class customer journey; ensuring the best treatment is given at all times.


• Cover reception, meeting all set standards of The Cove Spa.


• Provide a high-quality customer care throughout all client interaction; consistently.


• Support the business owner in administrative duties.


• Sell all retail, treatments, courses, upgrades and gift vouchers and exceed targets where provided.


• Provide excellent customer service at all times, whether on calls, in person or in treatment.


• Always be aware of spa progress - rosters; special promotions; commercial targets & standards.


• Promote the Company, its treatments and products at all times with professionalism.


• Provide high quality holistic and beauty treatments which meet the Cove's specific criteria.


• Work as a responsible team member in assisting the Branch Leader and all colleagues daily.


• Consistently work towards achieving and maintaining excellence - reputation is KEY!


• To upkeep client confidentiality by adhering to our procedures and legislative requirements (GDPR)


• Strive for excellence in each of the three Company Values:


• Customer Service and Satisfaction


• Revenue Maximisation


• Health, Safety and personal wellbeing


This role profile is not exhaustive; it will be subject to periodic review and may be amended to meet the changing needs of the business. The post holder will be expected to participate in this process and we would aim to reach agreement to the changes.

Proven experience as a Beautician or relevant certification from a recognized beauty school - NVQ Level 3 and above
- Excellent knowledge of beauty products and their application techniques - Elelmis, CACI and Medik8 beneficial
- Strong communication and interpersonal skills to interact with clients effectively
- Ability to listen to clients' needs and provide personalized beauty recommendations
- Attention to detail and the ability to deliver high-quality services
- Flexibility to work evenings and weekends based on client demand

Pulled from the full job description

• Company pension


• Employee discount


• Store discount