Bank Customer Service Co-ordinator

Front of House Provide a warm. welcoming first point of contact to all clients, general public and professionals who visit/contact LSH. Manage a broad range of enquiries with professionalism, proactive and problem solving approach. Remain calm and polite under pressure. Manage instances of client dissatisfaction with respect/politeness. Signpost when needed. Clinic Diary Co-ordination and EPR Register new clients, enter full demographic details to create client record, update EPR system. Make, amend and cancel a range of appointment types. Prepare labels for clinic. Book interpreters when needed. Co-ordination of clinic lists and client flow Co-ordinate and manage changes when needed. Monitor capacity throughout the day, highlight any significant capacity/demand pressure. Check reception area to ensure all clients are being dealt with in a timely manner, alert seniors when issues with clinic timings. Safeguarding and vulnerable clients Observe and assess clients for signs of sexual
exploitation or safeguarding concerns and escalate when needed following set protocols. Understand challenges faced by specific client groups and met their particular needs. Provide non judgemental care to people living with HIV, commercial sex workers, people who are LGBTQIA+ and transgender or non-binary and young people under 16. Clinic Reception and Waiting areas responsibilities Keep reception area clean and tidy, ensure phone is answered and clients are greeted in a polite, professional and timely manner. Administration Data input, scanning, sending texts to clients, photocopying, laminating, manage the condom card postal scheme. Manage courier samples. Monitor, order and maintain office supplies. Professional Attend mandatory training and demonstrate a committed approach to role and responsibilites.