Band 3 Reception / Booking / Clerical Officer

We are looking for a highly motivated and conscientious individual to join us as an Radiology Clerical Officer. We are looking for suitably qualified staff to perform clerical duties to provide support to Radiologists, Radiographers and Sonographers and to maintain smooth patient flows throughout the department. Duties will include using the Radiology Information and Careflow systems to access and record patient details and update their records. Booking appointments as per patient tracker list within the time frame. You will also be part of our call centre and reception team. The ideal candidate will need to be excellent on customer service, flexible, adaptable and a good team player but also be able to work on their own. You may be required to work anywhere within the Radiology Departments across all sites of the Trust. The role requires working on a rota covering the hours of 8 a.m. - 8 p.m. 7 days a week., Check patient request forms/book patients into Radiology
Answer telephone calls in a timely manner, record outcome on Aptvision
Respond and deal with all patient enquiries in accordance with departmental procedures and ensure that patients are kept advised of any delays or interruptions to the service.
To be prepared to deal with frequent interruptions and prioritise responses accordingly.
Monitor e-mail messages received into GP/Internal mailboxes and act upon them when received.
To always conduct themselves in a professional manner and be able to work well in an environment that may involve having to deal with anxious or aggressive patients, relatives or carers.
To assist with booking & rescheduling patient Radiology scans
Checking the patients via the DMO1 spreadsheet and 2WW Radiology Dashboard to ensure patients are booked chronically within the priority timeframe., Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.
All new staff appointed at the Trust are subject to a probationary period.
Applications should be made online, however, queries regarding the application process or assistance with completion of the form (for applicants with a disability) can be made to Amanda Vickers, Recruitment Advisor, on ext. 5926. Further details regarding the post may be obtained by contacting the manager as per the contact details above.
Ensuring people settle in and feel part of our Trust straight away is one of our top priorities. We hold two corporate welcome events each month and, if successful, you will start on one of these days so we can provide you with a seamless and welcoming introduction to our Trust.
We believe that providing the highest quality of care, is about having the best people, inspired and supported by the best leaders, and backed by the best training and career development opportunities. Our vision is to provide outstanding healthcare to our community, delivered with pride. It is driven by our PRIDE values and behaviours which were developed together with our staff.
Barking Havering and Redbridge University Hospital NHS Trust is committed to Safeguarding Children and Adults at Risk and expects all staff and volunteers to share this commitment. Safeguarding and promoting the welfare of children, young people and adults is central to the care provided by our Trust and the post holder must be aware of their responsibilities and work in line with our Trust's Safeguarding Adult and Children Procedures.
All salaries are inclusive of standard allowances e.g. High Cost Area for staff on Agenda for Change contracts.
To create an inclusive and diverse workplace, we will work with you to get the best experience, so that you can provide outstanding care for our local community. We are happy to have an open discussion on part-time hours and flexible working and will consider your requirements if our service is able to accommodate. Please have discussion with the recruiting manager about your flexibility requirements.
All correspondence regarding this application will be by e-mail, please check as some emails may fall into your junk folder.
Please ensure that the references are from your most recent employer and one of these must be your direct Line Manager or Supervisor. Additionally, ensure that any gaps in your employment history are clearly indicated. Please ensure business/organisation email addresses are provided for all referees.
We may close vacancies prior to the advertised closing date once a sufficient number of applications have been received and to support with streamlining the recruitment process.
Unfortunately due to the large number of applications that the Trust receives for some posts, it is not possible to reply to every unsuccessful application.
If you have not received a response within 3 weeks of the closing date of an advert, please assume that your application has been unsuccessful.
Trust buildings and grounds became fully Smoke Free on National No Smoking Day 11th March 2015. The Trust expects all staff to promote healthy living and to set good examples in their own behaviour. Those not ready to quit smoking must remain smoke free during working hours, and will not be able to smoke in Trust uniform, in Trust grounds including car parks, while driving on Trust business or take smoking breaks. Second hand smoke causes heart and lung disease, and is harmful to young children. However, disposable or rechargeable e-cigarettes ("vaping") may be used outside hospital buildings.
We are an equal opportunity employer welcoming applications from all sections of the community and welcomes applications from people wishing to job-share, either with or without a partner. Applicants who consider themselves to have a disability (as defined by the Equality Act 2010) will be shortlisted for interview if they meet the essential criteria. We also operate strict screening procedures for posts with access to vulnerable adults and children.

Under the leadership of our Chair Jacqui Smith and Matthew Trainer, our Chief Executive, we provide care for the residents of three of the most diverse London boroughs. More than half of our 7,500 strong workforce are from black, Asian and minority ethnic groups and most live in Barking and Dagenham, Havering and Redbridge. We also provide healthcare services to people in south west Essex, and specialist neurosciences services to the whole of the county.
Our services include all the major specialties of large acute hospitals, operating from two main sites - King George Hospital in Goodmayes and Queen's Hospital in Romford. We also provide outpatient services at Brentwood Community Hospital, Barking Hospital, Loxford Polyclinic, and Harold Wood Polyclinic. We have two of the busiest emergency departments in London.
As we recover from Covid-19, we're proud to be leading the way nationally in reducing the time our patients wait to get the treatment they need. The pandemic provided the drive for our teams to innovate and change.
We know we have more work to do to improve waiting times for urgent and emergency care, and our performance against the four-hour emergency access standard remains challenged, in comparison to many other London trusts.
We are particularly proud of our regional Neurosciences Centre; Radiotherapy Centre; Hyper Acute Stroke Unit; and dedicated breast care service at King George Hospital. We're also pleased to be part of the NEL Cancer Alliance.