Band 3 Reception / Booking / Clerical Officer

We are looking for a highly motivated and conscientious individual to join us as an Radiology Clerical Officer. We are looking for suitably qualified staff to perform clerical duties to provide support to Radiologists, Radiographers and Sonographers and to maintain smooth patient flows throughout the department. Duties will include using the Radiology Information and Careflow systems to access and record patient details and update their records. Booking appointments as per patient tracker list within the time frame. You will also be part of our call centre and reception team. The ideal candidate will need to be excellent on customer service, flexible, adaptable and a good team player but also be able to work on their own. You may be required to work anywhere within the Radiology Departments across all sites of the Trust. The role requires working on a rota covering the hours of 8 a.m. - 8 p.m. 7 days a week., Check patient request forms/book patients into Radiology

Answer telephone calls in a timely manner, record outcome on Aptvision

Respond and deal with all patient enquiries in accordance with departmental procedures and ensure that patients are kept advised of any delays or interruptions to the service.

To be prepared to deal with frequent interruptions and prioritise responses accordingly.

Monitor e-mail messages received into GP/Internal mailboxes and act upon them when received.

To always conduct themselves in a professional manner and be able to work well in an environment that may involve having to deal with anxious or aggressive patients, relatives or carers.

To assist with booking & rescheduling patient Radiology scans

Checking the patients via the DMO1 spreadsheet and 2WW Radiology Dashboard to ensure patients are booked chronically within the priority timeframe.

Under the leadership of our Chair Jacqui Smith and Matthew Trainer, our Chief Executive, we provide care for the residents of three of the most diverse London boroughs. More than half of our 7,500 strong workforce are from black, Asian and minority ethnic groups and most live in Barking and Dagenham, Havering and Redbridge. We also provide healthcare services to people in south west Essex, and specialist neurosciences services to the whole of the county.

Our services include all the major specialties of large acute hospitals, operating from two main sites - King George Hospital in Goodmayes and Queen's Hospital in Romford. We also provide outpatient services at Brentwood Community Hospital, Barking Hospital, Loxford Polyclinic, and Harold Wood Polyclinic. We have two of the busiest emergency departments in London.

As we recover from Covid-19, we're proud to be leading the way nationally in reducing the time our patients wait to get the treatment they need. The pandemic provided the drive forour teams to innovate and change.

We know we have more work to do to improve waiting times for urgent and emergency care, and our performance against the four-hour emergency access standard remains challenged, in comparison to many other London trusts.

We are particularly proud of our regional Neurosciences Centre; Radiotherapy Centre; Hyper Acute Stroke Unit; and dedicated breast care service at King George Hospital. We're also pleased to be part of the NEL Cancer Alliance.