Band 3 Maternity Support Worker Community | Chelsea and Westminster Hospital NHS Foundation Trust

The primary role of the Maternity Support Worker (MSW) is to assist, support and work in collaboration with the midwife and the wider multidisciplinary team; in order to provide a safe and holistic approach to women centred care.

The midwife is ultimately responsible for the care of the mother and her new-born(s), and it is under the direct or indirect supervision of the midwife that the MSW assists with and provides care following completion of any relevant or appropriate training. The employee will be provided with appropriate training for the clinical setting in which they are working. These settings include antenatal inpatient or outpatient care, intrapartum inpatient care and postnatal inpatient and outpatient care

The post holder is expected to undertake a set of defined competencies; including the 'care certificate'. This certificate ensures the minimum standards for the role are met, and can further be incorporated into a 'skills passport. Support will be given to employees to further develop their skills and explore pathways for progression where appropriate.,

• Assist with the admission, orientation and discharge of women and their babies in accordance with local policy and guidance.


• Ensure that all clinical documentation is accurately, collected, updated, stored and filed in accordance with local information governance and record keeping policy and guidance.


• Work closely with administrative staff in order to provide additional support to this service as required.


• Participate in tracking, obtaining and filing clinical records as required, under instruction and in line with local policy and guidance.


• Provide administrative support to the maternity team, both in the hospital and community settings.


• Manage own time effectively whilst prioritising care needs for women and their babies under care under the direction of the midwife.


• Act reliably; relaying messages to the appropriate person in an effective and timely manner, whilst maintaining women's confidentiality.


• Convey an approachable and professional attitude to all mothers and their families.


• Communicate effectively with women and their families in all settings, with particular attention to providing updates on any delays or changes to their care.


• Ensure that knowledge of local safeguarding policy and procedure is maintained.


Clinical

• Responsibly receive details of daily duties from the midwife, and use own discretion when prioritising care, under direction and supervision.


• Undertake routine observations (and escalate any deviation from the normal range) to the named midwife or appropriate member of the multi-professional team.


• Support women during clinical procedures, including attending to any personal hygiene needs as necessary.


• Assist /act as a runner in obstetric theatres.


• Provide support to labouring women if asked to do so, and under the supervision of the midwife.


• Supporting women in their choice of infant feeding, and have awareness of the options available.


• Provide evidence based support, assistance and advice to women who are breastfeeding, or are planning to breastfeed.


• Support and assist women with artificial feeding in line with local and national policy and guidance.
  
  Chelsea and Westminster Hospital NHS Foundation Trust is proud to be one of the top performing and safest trusts in England. We have two main acute hospital sites-Chelsea and Westminster Hospital and West Middlesex University Hospital, plus our award-winning clinics across North West London and beyond.


We have nearly 7,000 members of staff that arePROUD to Carefor nearly one million people. Both hospitals provide full clinical services, including full maternity, emergency and children's, in addition to a range of community-based services across London, such as award-winning sexual health and HIV clinics.

We're one of the best performing Trusts in the country. We're also one of the top trusts to work for - our staff says they're engaged, motivated, and would recommend us as a place to work and receive treatment.

Our Trust has been rated by the Care Quality Commission as 'Good' in all five of the main domains of safe, effective, caring, responsive and well-led, giving an us overall rating of 'Good'. We've also been awarded an 'Outstanding' rating for 'use of resources' by an NHS Improvement inspection.

Our facilities are some of the best in the country. We have been investing significant Capital year on year in our estate. We have recently completed a £30m expansion of our adult and neonatal critical care facilities at Chelsea and Westminster and are planning an ambitious £60m development of an Ambulatory Diagnostics Centre at West Middlesex.