Assistant Spa Manager

An Assistant Spa Manager is responsible for assisting the Spa Manager with operations, team management, and training to deliver an excellent Guest and Member experience while helping to achieve annual revenue targets.

What will I be doing?

• Assist Spa Manager with managing operations


• Manage and carry out procedures, have current knowledge of treatments, and ensure all treatments comply with current legislation and company standards


• Ensure client experience is proficient including bookings, payments, and consultation cards


• Assist Spa Manager with managing spa team members to ensure high motivation, provision of high quality service and ongoing development


• Assist Spa Manager with the recruiting, managing, training and development of the team


• Assist Health Club Manager in meeting revenue targets


• Assist Spa Manager in meeting department annual budget and be accountable for maintaining and operating within financial targets as well as net movement


• Manage customer feedback effectively to ensure continuous service and programme improvement


• Instill brand values and standards to maintain quality on a daily basis


• Liaise with other hotel departments


• Ensure customers and guests receive friendly and consistent personalised service from all team members


• Respond to audits to ensure continual improvement is achieved
  
  Supervisory experience within the spa industry


• Ability to work under pressure


• Excellent grooming standards


• Willingness to develop team members and self


• Flexibility to respond to a range of different work situations


• Ability to work on your own or in teams


It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Passion for customer service


• Ability to meet financial targets
  
  Kick Start your career and join the team at Hilton St Georges Park, proud to be the home of English football.


This unique Hilton property based outside Burton upon Trent (DE13 9PD) is the home of the 28 English Football Teams while also offering the opportunity to work for the biggest player in global hospitality, Hilton.

Be part of a high preforming team, creating a home from home for our leisure guests, world class sport teams and corporate clients.

When we say unique we mean it! Offering 228 contemporary bedrooms, complemented by a wonderful food and beverage offering including the relaxing Crossbar, Restaurant and Coffee Lounge which is proud to service Starbucks. In addition we have high quality meeting and events space, Spa and top class fitness facilities surrounded by acers of Staffordshire countryside including 13 outdoor football pitches including a replica of the Wembley pitch.

Do you want to join the Worlds #1 best workplace, awarded by Great Place to Work and Fortune? If so, we have a world of opportunities available for you at Hilton!


• Yearly Salary of £26,000


• Free and healthy meals when on duty


• Grow your Career


• Personal Development programmes designed to support you at every step of your career


• A chance to make a difference through our Corporate Responsibility programmes - Find out what and how we are doing (https://cr.hilton.com)


• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)


• Team Member Referral Program


• High street discounts: with Perks at Work


• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)


• Discounted dental and health cover


• Free Parking


• Subsidised Taxi Scheme


• Guest Experience Day after successfully passing probation


• Modern and inclusive Team Member's areas