Advertising Mail Door to Door Administrator - Oxford, London or Dearne (Hybrid) - Permanent

Reporting into the Advertising Mail Product Executive, you will provide administration support for our Retail Mail Advertising products.

This is a Hybrid working role with a requirement to attend your closest geographical Royal Mail office, Oxford, London or Dearne (Barnsley), with flexibility required in line with business needs. Please note, you will be supporting a nationally based team, with occasional attendance required at team meetings at various sites across the country, other than Head office (London).

About the Role
You will assist the Product Executive, Product Manager and Head of Retail Mail by providing administration support to Retail Mail with a focus on Advertising Mail Products, including:

• Preparing baselines for Door to Door (D2D) incentives and maintaining the D2D Incentives tracker to support with pipeline reporting


• Managing credit review dates and preparing incentive approval files


• Managing expiration and review dates for bespoke upfront pricing incentives


• Monitoring D2D contract pricing


• Reporting weekly invoice reports to Reseller Partners


• Administrative support for the Reseller Partner scheme


You'll support the D2D team, checking customer/client New User and Late Booking eligibility, whilst dealing with ad hoc requests for data checks and other duties or tasks as demands change (e.g., customer data extraction and reporting).

You will aid the development of product/sales materials and routine collateral updates. You'll be the administrator for the Retail Mail Door to Door inbox and Retail Mail Team SharePoint. Alongside this, you will raise Purchase Orders for the Retail Mail Team - managing approvals and updating stakeholders.

You will deal with telephone and email enquiries from both internal and external customers of Retail Mail, and colleagues across the business. You'll need to be both flexible and adaptable working in a fast-paced environment, supporting routine and ad hoc reporting requests, pricing deals, incentives and frameworks.

You'll also assist with Customer Experience issues, customer complaints and sales enquiries.,
• Your Wellbeing - you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It's free, and it's for everyone.


• Lifestyle benefits - You can purchase a car, bike, home technology or mobile phone, or choose from a range of health benefits and insurance products. You make regular payments from your salary, and so could save on tax.


• Financial support - information and services to help you manage debt and grow your financial knowledge, with debt consolidation & savings plans


• Your peace of mind with - Healthcare CashPlan, Dental Cover, Additional Life (life insurance) & Additional Life Partner, Hospital & Death Benefit Plans; Voluntary Critical illness & Voluntary Critical illness Partner


• Free & discounted RMG products - free keep safe & redirection, partner discounts


• Free stamps at Christmas


• Available only to perm employees


Your career in safe hands

At Royal Mail we value our people and we want our people to be proud to work for our businesses.

We have the assets, the infrastructure and the scale that others don't, yet we are a big part of the communities we operate in, making billions of precious deliveries each year. We are responsible for the largest B2B customer database in the UK and are one of the largest employers in the UK, providing one in every 194 jobs.

An operation of this size needs a strong support network, and the HR, Legal, Finance, IT, Risk & Governance, Customer Experience, Sales & Marketing departments are all integral to helping us to utilise the latest technology and business approaches to optimise, automate and digitise our operations.

Royal Mail is a forward thinking, innovative organisation, that is also committed to reducing emissions and improving air quality in our communities. This includes investing in technologies such as electric vehicles, drones, alternative fuel trucks and energy improvements to our estate.

Are you a confident, self-directing individual with a keen analytical eye? Do you have excellent communication and administrative skills, with a good understanding of Excel? If so, we would love to hear from you. We are looking for a Door-to-Door Administrator to join our Advertising Products Team. Interested? More details and how to apply can be found below., To truly excel in this role, you'll possess, and be able to evidence, the skills and experience listed below:

Key Skills

• Strong Analytical Skills with the ability to collect, organise, analyse and disseminate a significant amount of data with attention to detail and accuracy


• Good stakeholder management, proactive in maintaining things happen through people


• Highly organized and disciplined, with ability to work to tight timelines and meet key milestones


• Strong relationships across multiple business units and confident liaising with a diverse mix of stakeholder groups


• Excellent computer skills, with good working knowledge of MS office including Excel, Word and Power Point


• Willingness to learn and understand new processes and ways of working as required


• Self-directing and adaptable to changing demands of the team


• Problem solving with the ability to investigate and troubleshoot to handle and resolve issues/queries


Experience

• Working as part of a wider team to deliver targeted outcomes


• Experience of working with MS Excel and other reporting packages


• Experience in engaging with customers and stakeholders with the ability to communicate effectively across all levels via email and telephone


• Experience of revenue protection and data analysis would be an advantage


• Good understanding of Royal Mail Door to Door and the operational network is desirable
  
  With over 500 years history of connecting individuals and communities, we are decisively committed to inclusion and passionate about our people representing the communities we serve. We recognise that collectively, it's our differences and unique contributions that make Royal Mail Group an accessible and successful business. We are proud of our diverse employee network groups and the active role they play to support belonging and fostering a positive work environment, where we recognise and value differences and help colleagues to fulfil their potential and thrive. To that end, we welcome everyone from all walks of life regardless of [for example]: age, disability, race, colour, religion, gender, sexual orientation or origin., Trust forms the foundation of everything we do in Royal Mail. We want to be transparent about what kind of qualities we are looking for and build trust from the very beginning of your journey with us. The first step is your interview, and we mean 'your' interview. We want to give you the opportunity to shine. To enable you to do this, we will provide you with your interview questions ahead of the interview taking place. This will allow you time to prepare, and ensure you have your best examples in mind. Royal Mail Group values both trust, and our people.
  
  Starting salary £25,721

Company pension scheme with highly competitive contribution rates
Generous annual leave offering of 22.5 days, plus bank holidays, increasing to 25 days after 5 years service
Permanent, Full time

This is a Hybrid Working role with a requirement to attend your closest geographical office, Oxford, London or Dearne (Barnsley), with flexibility required in line with business needs.

We're currently innovating and transforming our business for the future, adapting towards a parcel delivery market, as well as taking environmental responsibility for our impact as a business and growing & retaining Letters. To get there, we need exceptionally talented, bright, and driven people.