Adminstrator

The role involves providing administration support to the Service Desk team. The role includes managing mailboxes, purchase orders, ticket management, high quality customer-focused support within a busy Service Desk environment.,

• Perform administration tasks under guidance from the Team Managers and IT Operations Manager


• Manage various spreadsheets for the Team and internal teams


• Responsible for creating and managing purchase orders, ordering equipment


• Manage licenses for IT equipment


• Support and control the asset database for IT hardware


• Manage escalations with the Team Manager / 3rd parties


• Help and maintain the administration processes


• Overall administration tasks within a busy IT team


• Complete work in line with agreed targets / KPIs
  
  The successful candidate will work confidently in a fast-paced environment which requires a flexible approach. This role will suit someone with a positive outlook, can-do attitude and an enthusiasm for excellent customer service., Strong administration skills


• Excellent communication skills, both written and verbal


• Experience of MS products, i.e., especially Word and Excel


• Able to follow a process and ensure others are following this


• Ordering equipment and managing stock


• Reliability and a willingness to solve customers demands


• A keenness for new experiences, responsibility and accountability


• Ability to establish a good working relationship with customers and fellow colleagues


• Able to prioritise tasks whilst maintaining a clear customer focused approach
  
  We are one of the leading providers of insurance and legal services.


Our focus is always on the customer and ensuring their claims journey consistently exceeds expectation.

We work in partnership with insurers, brokers and MGA's to deliver a variety of fully outsourced claims solutions. Our team has grown to approximately 1000 employees across offices in Liverpool, Birkenhead, Leeds, Haywards Heath and Glasgow.

Our team's insurance experience combined with our legal expertise gives us the size, scale and strength to successfully work in partnership with any insurer or broker. Our long-standing relationships are testament to the quality of our service.

Our culture is what defines us as an organisation and has been built around our 5 core values.

We pride ourselves in providing a positive working environment where we can work together towards our success. We understand that our success as a business depends on the success of our people, and that is why we have established an environment where all of our employees feel valued and able to perform at their best.


• Minimum 25 days' holiday plus bank holidays


• Holiday buy and sell scheme


• Hybrid working model


• 2 x Volunteering days to support charitable initiatives


• Matched Giving - up to £250 matched for personal charity fundraising for a registered charity


• Medicash cash plan - claim back dental / physio / optical appointments


• My Medicash App - including access to rapid digital physiotherapy and skin cancer screening assessments plus fitness videos and wellbeing tools


• Discounts and cash back on travel and shopping through Medicash extras


• Life Assurance Scheme (4 x salary)


• Pension scheme


• Funded driving theory test (in relevant role)


• Active network of Wellbeing Champions - providing mental health support


• Training and development opportunities


• Funded social events to connect with your colleagues


• Dress for your day policy