Administrator / Reception - Derbion

To represent Derbion in a front-line position, maintaining a professional approach at all times. To provide a professional and efficient administrative function to support the Centre Management Team and deal with general office duties and enquiries.,

• To provide a presence on either the Centre's Reception


• Courteous communication skills are required to liaise with members of the public and retailers.


• Meet and greet visitors in a friendly and professional manner delivering world class service


• Maintaining a smart and well-groomed appearance meeting our uniform standards


• Manage the switchboard in a professional and effective manner answering all calls adhering to company policy


• Collect, read and distribute post, organise outgoing mail and couriers as required


• Maintain clean and tidy reception area


• Update telephone list and key holder register


• Prepare centre staff management movements report on a weekly basis


• Maintain the computer filing system, carrying out regular housekeeping and archiving


• Update centre management notice board


• Assist with community bookings and requests


• Manage uniform requests, orders and stock control


• Manage and maintain the car parking system and deal with any enquires, including daily and monthly reports, refunds and montoring the car park inbox


• Manage conferencing bookings and prepare meeting rooms. Including ensuring that rooms are paid for by issuing invoices and raising workflows.


• Booking travel arrangements on a adhoc basis for managers


• Be responsible for the monthly stationery order


• Updating job vacancies on the website


• Centre credit card receipting


• Ensuring a good knowledge of all facilities and processes in order to deal with customer's queries, complaints and compliments in line with company procedure


• Demonstrate the ability to deliver a first-class customer experience and have good written skills for social media and customer communication


• Ensure that customer comments are recorded and ensure that customer feedback is passed onto management


• Updating employee induction handbook and putting new starter induction packs together


• Assist with H&S recording of information for training, risk assessments, audits and administration of fire evacuation packs


• Assist with purchase order administration


• Being able to interpret customers' needs and deliver meaningful advice


• Taking the initiative in assisting customers


• To undertake ad hoc admin duties as required by Centre Management team
  
  Reception and/or switchboard experience


• Proven practical office experience and excellent keyboard skills


• Sound level of education, good written skills


• Excellent customer relations and good communications skills


• Fully computer literate: Word, Excel, Outlook, PowerPoint (desirable but not essential)


Competencies and Attributes:

• Highly professional and efficient


• Strong organisational and customer service skills


• Fast and responsive - working to strict deadlines


• Ability to multi-task, solve problems and work efficiently under pressure


• Ability to communicate effectively at all levels


• Motivated, proactive attitude, ability to work on own initiative


• Utmost discretion when dealing with all sensitive and confidential information


• Flexible, helpful attitude


• High standard of professional grooming


• Ability to listen and willingness to learn


• Committed, motivated and passionate about our people and our company


• Demonstrable background in Customer Service


• High level of integrity


• Experience in monitoring social media