Administrator / Bookings Clerk

Manage and monitor clinicians diaries using an Occupational Health software package, (e-OPAS), ensuring appointments are processed within relevant guidelines and arranged to make optimum use of clinic session. Identify clients at risk of not meeting these guidelines and notify the Administration Team Leader Be first point of contact on reception and over the telephone Ensure the correct policies and procedures are followed when dealing with cancelled appointments and clients who do not attend their appointments. Process management and self-referrals in a timely manner. Work proactively and collaboratively with the multi-discipline teams to ensure all appropriate health information is available at the time of the clinic to ensure a high-quality service to the client. Provide effective verbal, written and electronic communications by receiving and passing on clear messages and seeking assistance when needed. Use tact and diplomacy to deal with distressed and emotional clients. Promote