Accommodation Services Coordinator (Maternity Cover)

Please note a full application including a covering letter detailing your experience alongside a CV is required for applications to be considered. Please be advised applications made without providing a cover letter will not be accepted.
Background of department/role
The Estates and Facilities Directorate are responsible for a huge range of services across the University, managing the buildings and infrastructure and providing many services to staff, Students, and visitors alike. These include within the Facilities Services divisions: Housekeeping, Security, Accommodation Services, Catering & Hospitality Services, Facilities Management across the Campus Network, and many other services. All of which with a drive to offer the best experience possible for all our customers and stakeholders.
The Role
This position is for a person who can clearly demonstrate a proactive and confident nature, be service led and deliver a solution-based approach across a range of stakeholders in a variety of scenarios. To support the AS (Accommodation Services) teams through coordination of administrative procedures and processes. The person will work across internal and external stakeholders, under the guidance and reporting to the Systems, Information and Data Manager.

The post holder will be expected to be the lead customer facing aspect of the department, open to all enquiries and queries from students, staff, and external clients. The post holder must be able to respond in a timely and professional manner, using their own decision-making processes to ensure the customers queries are dealt with in the first instance, or triaged to the relevant individual/department.
You must be able to demonstrate excellent communication and service skills, an attention to detail and the ability to work under pressure, be a team player, and have high levels of customer / client service standards

Canterbury Christ Church University truly welcomes fresh perspectives and new voices. We want you to bring the real you to work, so we are committed to building a genuinely inclusive working environment where everyone is welcomed and where everyone can have a true sense of belonging. Our spirit of community will help us to eliminate discrimination and will enable us all to thrive in a culture that is underpinned by fairness and justice. We therefore seek people to join us who will proactively support and shape this aim and contribute in their own unique way. If this is you, then we are waiting to hear from you.
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Employment Visa Clarification: According to the UK Government Points Based System, this position does not fulfil the requirements for sponsorship under the Skilled Worker Route application.
Please ensure you include contact details of two employment referees in your application, one of which must be your current/ most recent line manager.
Please note applications must be made online via the University website; details sent directly via email cannot be considered.