2nd Line Service Desk Engineer

I am partnered with a national logistics firm in Preston who are in need of a second line engineer to join their busy service desk team. This isn't a general service desk, their team are extremely hands on and deal with BAU, infrastructure and projects!, Provide high level technical support to users via phone, email, and in person.
Install, configure, and maintain operating systems and software applications.
Collaborate with other IT team members to resolve complex issues and implement solutions.
Document support activities, procedures, and resolutions.
Participate in IT projects as required.
Strong knowledge of Microsoft Windows OS - MAC is also beneficial
AD, AAD, GPO - including DNS, DHCP, TCP/IP
Familiarity with networking including routers and switches - Draytek & Cisco
Server upgrades, installs and decommissioning
Citrix - other virtualisation beneficial - VMWare and Hyper-V
Excellent communication and customer service skills.

Competitive salary up to 32,000 per annum.
2 x year discretionary bonus (5%)
25 days holiday plus your birthday off
Share scheme available
Opportunities for career advancement and professional development.
Pension scheme.
Health and wellness benefits.
Friendly and supportive work environment.