Supplier Service Management Senior Analyst

To carry out supplier service management on a day to day basis, optimising supplier performance across the portfolio. Identifying and driving cost savings, cost avoidance and service improvement which ultimately contributes to maximising service quality across ITSS. Mitigating and managing risks associated to suppliers and licence management.

• Manage the operational delivery of service from nominated small-medium portfolio of suppliers in accordance with supplier service agreements and within the boundaries of the appropriate opex budget


• Manage and report on cost centre performance, highlighting any potential financial risks and opportunities


• Responsible for identifying opportunities for cost saving, efficiencies and service improvements. Making recommendations to SDMs and Licence Manager, including proposals for implementation


• Across the team, manage the SSM Risk Process. Raising, managing (or delegating/assigning) and reporting on supplier related or supplier initiated risks & issues


• Developing and then maintaining the ITSS supplier Peer to Peer matrix, checking that the correct peer meetings are taking place with suppliers and that the correct outputs are obtained. For some processes, be the SDM representative in these Peer meetings


• Manage renewal process for nominated suppliers, providing governance so that the service contract renewals are started on time, the right validations are carried out and that NSC support is request in a timely manner ahead of renewal date


• Support the Licence Manager in undertaking licence compliance assessments and working with internal and external teams to mitigate the risk of non-compliance


• Acting on information from the SW Licence tool to look at opportunity to re harvest or relinquish unused software, or to address any compliance issues reported by the tool


• Responsible for developing and then maintaining team KPI dashboard and publishing relevant reports and MI as requested


• Deputising for SDMs as required
  
  Essential


• Experience of operational IT management


• Proven track record of delivering Service Improvements


• Experience in managing and mitigating service risk


• Understanding of budgets pertaining to supplier services


Desirable

• Working knowledge of ITIL Service Management principles


• Knowledge of end-to-end service delivery models


• Experience using MS excel


An understanding of licence agreement make up We are committed to a diverse workplace enriched with representation from diverse cultures, backgrounds and skills. We pride ourselves on creating an environment where difference is embraced, and individuals can thrive. We recognise that the success of the team is dependent on a multi-cultural, multi-disciplined group of individuals, aligned to deliver successful solutions.

Network Rail

Milton Keynes, England

Job Introduction

The railway has seen nearly 200 years of technology and innovation that has transformed how we provide services to passengers and freight customers.

Technology is continuing to transform the railway industry. Imagine an exciting environment where Digital, Data, and Technology (DDaT) are not just buzzwords but the driving force behind every operation, every decision, and every solution.

As part of the DDaT directorate, you have a unique opportunity to enable our customers and industry partner with modern and transformative technology. From the day-to-day IT operations that keeps a national railway running, to the extensive delivery programmes that our helping to reshape the railway - we are at the forefront of all of it. We operate with a talented and passionate workforce, fostering empowered individuals and teams who understand that technology is not just a tool - it's the catalyst for progress, especially in an ever-demanding industry where change is a constant.

Get ready to embark on a journey where your skills will not just be utilised; they'll be honed and expanded. You're not just joining a team; you're becoming part of a collective force helping to build and operate a railway fit for the next 200 years!, At Network Rail, we have a number of employee networks to reflect our diverse population and help to raise issues to the wider workforce and support their membership and support our Everybody Matters strategy, led by our central Diversity & Inclusion team. We have Diversity & Inclusion Champions who take part and lead on many activities, to drive through more initiatives to support an inclusive environment for all its people and promote a professional and positive working environment. For more information on Diversity & Inclusion at Network Rail, please follow this link

We're an organisation where people matter. We matter to millions.

We offer excellent benefits, including:

Generous annual leave (28 days plus statutory days), with the option to buy/sell days.

Defined benefit pension scheme.

75% subsidy on rail and underground season tickets.

Up to 75% off leisure travel for you and your family (subject to terms and conditions)

️ Interest-free travel loan for train and car park season tickets.

Discounts at stations with your Network Rail pass.

Flexible/hybrid working arrangements.

️ Volunteer leave to make a positive impact.

Healthcare Scheme, GymPass discounts, Cycle to work plus more.

We offer generous maternity, paternity, and adoption leave to support our employees during significant life moments

We are proud to be recognised as a Times Top 50 Employer for Gender Equality for the third year in a row.

Our role is to run a safe, reliable and efficient railway, serving customers and communities. We exist to get people and goods where they need to be and to support our country's economic prosperity. Safety is our number one priority.