Operations Manager (Annex 21)

Here at Mersey and West Lancashire Teaching Hospitals NHS Trust we have built up our successful Employment Services model incorporating Payroll, Pensions and HR Administration over a period of time, and currently provide services to circa of 70% of NHS organisations within the Cheshire and Merseyside region.

The primary purpose of this role is to manage the delivery of Employment Services to our clients by ensuring the delivery of a professional, efficient and accurate service, as well as to support the department.

Accountable to the Head of Service Delivery, you will be assigned a portfolio of clients who you will be responsible for overseeing daily Operations for, ensuring each stage of the Employment Services process is properly actioned, that staff are paid correctly and appropriate information is communicated to pension providers, HMRC and other statutory bodies., The Operations Manager will work with the Assistant Director of Employment Services and the Head of Service Delivery to manage the relationship of Employment Services with its current and potential clients. You will be able to identify needs and requirements to promote service solutions and achieve mutual satisfaction in relation to any issues.

The post will oversee operations for all clients, ensuring each stage of the process is properly actioned, that staff are paid correctly, correct payments are made and appropriate information is communicated to pension providers, HMRC and other statutory and pension scheme bodies.

As well as client relationship management, in general, you will oversee the operational functioning of Employment Services.

This is a fast paced demanding role and you will hit the ground running. You will be educated to degree level or have equivalent level of experience. You will be a member of the CIPP/CIPD or evidence continuous professional development to support CIPP/CIPD registration. With thorough knowledge of Employment Services, you will have experience of effectively working with the required Payroll IT systems.

The Secretary of State has approved the partnership between St Helens & Knowsley and Southport & Ormskirk Hospitals.

From 1st July we have come together as a single organisation under the name Mersey & West Lancashire Teaching Hospitals NHS Trust.

The Trust delivers acute hospital care, intermediate care, community, and primary care services to a population of over 600,000 people with a combined workforce of around 9000 dedicated and skilled staff from 17 locations including Whiston, Southport & Formby, St Helens, Ormskirk and Newton hospitals.

The Trust provides regional services for burns, plastic surgery and spinal injuries to more than 4 million people across Mersey and West Lancashire, Cheshire, the Isle of Man and North Wales.

Our Vision is to deliver 5 Star Patient Care:

• CAREthat is evidence based, high quality and compassionate


• SAFETY that is of the highest standards


• COMMUNICATION that is open, inclusive and respectful


• SYSTEMS that are efficient, patient centred and reliable


• PATHWAYS that are best practice and embedded, but also respect the individual needs of patients


Our achievements include:

• Trust rated Outstanding by CQC Inspection August 2018


• Top 100 places to work in the NHS (NHS Employers & Health Service Journal)


• Awarded National Preceptorship Accreditation (2023) for our Nursing & AHP Preceptorship Programme