Operational Administrator

In this 12-month FTC role, you will collaborate closely with the Admin team, Operational field teams, accounts, and other relevant departments to streamline operations and enhance overall efficiency.

Your responsibilities will include managing administrative tasks, coordinating schedules, and providing essential support to ensure smooth day-to-day operations.

As the Operational Administrator, you will be the backbone of our service delivery, contributing to the seamless execution of tasks and projects across multiple departments.

Your keen attention to detail and proactive approach will be instrumental in maintaining a high level of service excellence that aligns with our client's commitment to customer satisfaction.

If you thrive in a fast-paced environment and are looking for an opportunity to make a meaningful impact, we encourage you to apply for the role of Operational Administrator.,

• Provide contract support to both customers and colleagues


• Engage with suppliers to support the resolution of service failures as they arise and updating colleagues as required


• Ensure escalation of any pending issue to ISS Management within the SLA agreement


• Develop and maintain good working relationships with internal and external customers


• Collate and input information into relevant reporting system (CAFM database's)


• Create and maintaining business reports / records of activity / databases


• Research company databases, live or archived reports


• Follow up on requests for support


• Prepare documents to send to internal teams and/or external customers


• Write and edit company correspondence


• Coordinate and manage group mailboxes
  
  Are you a detail-oriented professional with a passion for delivering exceptional service? ISS are currently seeking an Operational Administrator to join our team within the Operational Service Centre (OSC)., Experience in adhering to customer and business KPIs and SLAs


• Ensures the safety and wellbeing of themselves, their team and colleagues


• Demonstrate the ability to monitor and respond to short term work volume variations and ensure team functions are covered to meet the demand


• Experience of working in a fast-paced environment


• A high level of accuracy and attention to detail


• Good organisational skills and a proven ability to meet deadlines
  
  ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.


Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.