Local Authority Assessment Manager

Accountable for managing end-to-end assessment activity through a team, managing system-based assessment activities
Manages operational risk, ensuring that local authority risks are managed appropriately, escalating any issues through the relevant governance mechanisms
Manages resources efficiently and collaborates to support delivery and mitigate risk as appropriate
Ensures appropriate escalation is taken in partnership with the team. Using specialist legal advice as appropriate
Ensures Data & Insight operational insights are appropriately applied for the local authorities, for example system-based risks, working in collaboration with Network colleagues, Hub, Data & Insight Unit when required
Works closely and effectively with operational colleagues, Senior Specialists, Regulatory leadership managers, and other key business partners to support delivery and mitigate regulatory risk, taking proactive steps to drive improvements, problem solve and manage issues as they arise and to ensure a successful outcome
Ensures appropriate and timely safeguarding, owning local delivery of the safeguarding agenda and approach
Liaises with and ensures effective support from function Business Manager and / or support team
Responsible for developing and managing relationships with external stakeholders
Supports CQC to respond to concerns from the public, POCU and MPs
Deputises for the Deputy Director, Local Authority Assessment, as appropriate
Provides line management to their team in the area of responsibility and work with Operational colleagues, Senior Specialists, Regulatory Leadership managers to ensure colleagues have the appropriate support to undertake their role and aid career development
Ensures delivery of relevant Key Performance Indicators
Maintains personal expertise in relevant specialisms by participating in continuing professional development and the implementation of personal development plans for self and others
Promotes team and individual awareness of CQC strategy, policies and procedures
Plays an active corporate leadership role, including role modelling inclusive behaviours in everyday interactions and promoting diversity and equality of opportunity, treating everyone with dignity and respect and challenging discrimination
Promotes a culture of respect and fairness and understands personal responsibilities around delivering against CQC diversity and inclusion strategy
Role models and supports others to instill CQC values into everything that we do.

When thinking about what drives you every day in your job, what keeps you motivated and passionate about your work what comes to mind? For 3000+ people at the CQC we end each day knowing that we have made a difference to the lives of those most in need in our communities. We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and encourage care services to improve. We are looking for people who are caring, demonstrate integrity and work well as part of a team to join with us and share in this sense of achievement. If you would like to help us make a positive impact to health and social care within England, then read on., You'll be experienced in leading and managing teams and able to demonstrate critical thinking towards challenges and complexities faced in your work. As a strong influencer, you will have the ability to quickly build and maintain positive stakeholder relationships at a senior level. You will have excellent communication skills and be confident in challenging assumptions and recognising good practice together with the ability to lead teams working at pace to assess and interpret complex evidence requirements at LA level.

You'll have experience and knowledge of the roles and structures within local authorities and understand the importance of the interface between health and social care. You will also use your knowledge of regulation and your experience of local systems to present as a credible force in the assessment of LAs.

We are looking for people who can lead the way in this new role for CQC and influence the future direction of our approach and system design.

This is a home-based role but will require travel nationally to the relevant sites. There will also be a requirement to attend face to face training and meetings., Highly expert in managing operational delivery (Essential)
A good understanding of the health and care sector (Essential)
Relevant professional degree (Desirable)
Able to advise and coach others, including peers and more senior leaders, to generate a better understanding of regulations and appropriate interventions (Essential)
Experience of delivering through others (Essential)
Experience of working collaboratively across a number of disciplines and in partnership with others to drive improvement and innovation (Desirable)
Experience of stakeholder engagement both internally and externally (Essential)
Excellent communication, interpersonal and presentation skills (Essential)
Analytical capability using internal and external data and insight to drive decision making and quality improvements (Essential)
Experience of supporting regulatory interventions across the operating model, including registration and enforcement (Desirable)
Experience of quality management and evaluation (Essential)
Experience of implementing policy to manage operational risk (Essential)
Good organisational skills, ability to work to deadlines and under pressure (Essential)
Able to work independently and as part of a team (Essential)

Grade A: £52,737 (National Framework) or £58,139 (London Framework - if you are London office based or homebased and live within the boundary of the M25)
There is also an additional homeworking allowance of £553 per annum for those working from home and an Operational Car Working Allowance of £482 per annum.

Contracted Hours: Full time 37 hours per week

Contract Type: Secondment or Fixed-term opportunity for up to 24 months (we would welcome people joining us on secondment from their current organisation for up to 24 months

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• To join us on secondment you will need to be employed by a public sector organisation: NHS, Civil Service, Local Government Authorities, arms-length-bodies and public sector employers. Please ensure you have permission from your current employer to be released on secondment before you apply., With the introduction of the Health and Care Bill, CQC will have new powers regarding assessment of how local authorities (LAs) deliver their duties under Part 1 of the Care Act. These new powers will support us to deliver on our new strategy to look at how care is provided by a local system, delivers on what is important for people using the services and reduces inequalities in their care.


Why this could be a great role for you….

We are undertaking an ambitious programme to assess all local authorities in England and are building on our existing team to deliver this. As part of a multi-disciplinary team, you will work closely with colleagues in the LA assessment team, the policy team, data and intelligence team, subject matter experts and experts by experience.

You will support on-site and offsite work and engage with professionals within the LA using the framework for assessment and the quality statements.

This is an exciting opportunity to help shape the future of the health and care landscape.

What we can offer you...

Your health and wellbeing are important to us and are supported through generous annual leave (starting at 27 days and rising with service to 32.5 days, plus 8 Bank Holidays), a cycle to work scheme, discounted gym vouchers and access to a free employee assistance service 24 hours a day. We also understand the importance of financial health and offer membership of the NHS pension scheme, contributing about 14% of basic salary. You will also be able to access discounts to supermarkets, high street stores, electronics, fleet cars, plus we also have an internal reward scheme which could see you earn yourself a voucher or two! All of our Homeworkers are also kitted out with everything they need to comfortably work from home.

We want to support you to succeed and be your very best, with opportunities for training and development along with the support of experienced managers and mentors.

We want to make working for CQC a great experience for everyone, and to role model a diverse and representative culture. To support an inclusive environment where colleagues feel empowered to bring their whole self to work, we support a variety of staff networks, including the Race Equality Network, LGBT+ Equality Network, Carers Equality Network, Disability Equality Network and Gender Equality network.