Lead Project Delivery Manager

We have an exceptional team of talented people with a customer list that demonstrates how brilliant our products are (Greggs, Northumberland County Council, the Met Office and DFS to name but a few.).

Our mission is to provide faster, fairer and better recruitment for all.

We are proud to shout about our newest accolade in 2024 for 'Best Enterprise ATS' won at the IHR Supplier Awards. We've also worked hard to achieve ISO27001 accreditation.

What we can offer

A great salary (£36,000 to £39,000) & some brilliant benefits;

• Hybrid working.


• We will set you up with what you need to allow you to work from home, in the office- or both!


• Matched pension contributions, up to 7.5% with the opportunity for you to pay in even more if you wish.


• 28 days' holiday with Bank Holidays on top.


• For 2024, Summer Half Day Friday's.


• Westfield Cash Plan.


• Parental leave policies.


• Group Income Protection Insurance.


• Project Management specific courses.


The interview process.

If you are lucky to be selected for the next step in the process, we will send you a short (one-way) video interview asking you to answer a couple of questions that are relevant to the role.

Once we have reviewed your video interview, we will be in touch to let you know if we would like a face-to-face interview (the first one of two). Nothing too scary, it's more about getting to know each other and asking more detailed questions (and we encourage you to bring questions for us).

The final step (if successful) will involve you meeting the Head of our Project Delivery team and COO, who will have some final questions for you.

Tribepad is committed to treating each of our employees as a unique person. We will continually strive for diversity and equity ensuring you always have a sense of purpose and belonging during your career with us.

If you would like additional support with the recruitment process, please contact the People Manager at Tribepad.

A bit about what you will do

As a Lead Project Delivery Manager you will be responsible for the end to end implementation of Tribepad (and all the juicy features we have), verifying any third-party integrations are successful before the most exciting part, the customer going live! Ultimately, you will ensure our customers have the best experience from day one of them entering the team right through to them transitioning into our Account Management and Client Success teams.

As a team, we like to get together every month in our office in Sheffield (with a team lunch) to work together to strengthen our working relationships.

Main Responsibilities

• Learn and understand our full suite of products and services.


• Own and manage multiple implementations and maintain great relationships with your customers and their key stakeholders in accordance with agreed SLA's.


• Deliver training sessions (both in person and online) solo (once fully trained up of course!) to our customers.


• Respond to all queries that are logged by our customers via various means (our project management software, ClickUp, email etc.).


• Look for opportunities to improve the end-to-end process and implement self-serve capabilities.


• Provides weekly status updates on all implementations, maintaining plans to ensure they remain on track and highlighting any risks.


• Ensure the customers agreed requirements are met throughout the project implementation life-cycle.


• Work closely with different teams within Tribepad, ensuring implementations and client projects are delivered on time and to specification.


• Support Tribepad in achieving our environmental targets.
  
  An understanding of recruitment processes, which will help you understand our clients and their needs.


• A proven record in delivering implementations end to end.


• The ability to manage and prioritise multiple tasks and projects effectively.


• A good understanding of software such as ClickUp and JIRA, although this isn't essential.


• A passion for tech and the ability to learn quickly.


• An engaging personality who can work well with a team and others individually.


• Motivation, positivity, and, proactiveness.


• The ability to think through problems and provide solutions seeking support as and when required.