L3 Customer Service Apprenticeship

What you will do in your working day
Making outbound calls to build a new customer base.
Addressing customer enquiries.
Resolving issues.
Performing data entry on our in-house CRM system.
Maintaining positive relationships with clients
The role requires no prior experience in telesales - we provide full training in-house. Once established, you'll take responsibility for your customer base, focusing on long-term development. In addition to telesales, this role involves providing excellent customer service to ensure client satisfaction and loyalty.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience. Successful completion of this apprenticeship gives you an accredited Level 3 Business Administration qualification.,

• Somebody who is a good verbal communicator who has a polite, clear and professional telephone manner.


• Must have a good level of literacy skills.


• IT literate and have a good understanding of Microsoft Packages.


• Required to work to deadlines, with good time management.


• Good numeracy skills.


• Confident in using email and the internet.


• The successful candidate will be organised.


• Willing to work effectively in the team.


• Strong verbal communication.


• Emotionally intelligent.


• Creative and Innovative, love of problem solving.


• Enthusiastic person.


• Flexible approach to work, willing to go the extra mile to get the job done.


• Must be punctual as well as having a good attendance record.


• Ability to work on own initiative, when required.


• Ability to work effectively as both part of a team and as an individual.


• Respond positively to the demands of a varied workload.


• Friendly and approachable.


• Commitment to undertake continued training and development., Customer service: 1 year (preferred)


• Administrative experience: 1 year (preferred)


Licence/Certification:

• UK Driving Licence & Access to a Car (preferred)
  
  Eligible for an NUS card for discounts in shops and restaurants

Eligible for an apprenticeship oyster card, 30% off travel
Discount on Nandos, ASOS, Vue cinema and much more
Earn while you learn
No debt
Automatic rise in pay after 12 months
Prizes and vouchers to be won (apprentice of the month)
Secure a job with little or no experience
Remote learning

This is a Level 3 Advanced Business Administration Apprenticeship. You will be paid at the apprenticeship wage of £6.40/hour