IT Support Apprentice TRUSTED IT LTD
TRUSTED IT LTD
IT Support Apprentice TRUSTED IT LTD
£18000
TRUSTED IT LTD , Horwich End, High Peak
- Full time
- U
- Onsite working
- Apprenticeship programme
Posted 2 weeks ago, 15 May | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: ecd00f19fdec459988f42899fdb0e110
Full Job Description
- Providing 1st, and 2nd line technical support queries professionally and efficiently, maintaining a high degree of customer service
- Taking ownership of user problems, performing technical diagnosis and fixing issues remotely or scheduling for an on-site engineer
- Documenting calls on the call ticketing system
- Following standard help desk procedures & processes
Communication skills, IT skills, Attention to detail, Organisation skills, Problem solving skills, Logical, Team working, Non judgemental, Microsoft Office365 experience, GCSE or equivalent any subject -- x3 (Grade 4+ (A-C)) Essential - Learn on-premise and cloud-enabled technologies and services
- Learn technical content that aligns to and is relevant to employers and the market
- Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
- Get an introduction to Windows, Linux and PowerShell
- Onsite parking
- Good work / life balance
- Free on-site parking
- Casual dress code
- Friendly atmosphere
- Coffee machine
- Opportunity for progression in the role, You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:
- training
- qualifications, like an NVQ in a relevant field
- industry or sector experience
GCSE or equivalent English (Grade 3+ (D or above)) Essential
GCSE or equivalent Maths (Grade 3+ (D or above)) Essential
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft's Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA's Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.
What to expect at the end of your apprenticeship
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks., Trusted IT is a well-established IT Services and Support company focusing on Microsoft technologies for small and medium businesses. Trusted IT supply out sourced IT support to a large client base, both in the UK and internationally.