Hotel Receptionist

· To be an ambassador for the hotel and the first point of contact for all guests

Duties and Key Responsibilities:

· To create an excellent first and lasting impression for our guests

· To create a positive, energetic, standards driven, results focused working environment

· To ensure all hotel standards are consistently delivered and guest expectations exceeded

· To ensure all departmental standard operating procedures are adhered to

· To complete reception shift checklist

· To ensure cashing & balancing of the shift is correct

· To check in /check out all guests in accordance with departmental standard operating procedures

· To take bookings for room and restaurant reservations

· To ensure the reception desks and work spaces are kept neat and tidy at all times

· To ensure an accurate handover is given between shifts

· To ensure all billing is accurate and all revenue is captured

Key Requirements Proactive approach / Attention to detail / Demonstrate Initiative / Absolute professionalism at all times / High standard of personal grooming

Education GSCE level preferred

Skills and Experience Customer Service experience / Basic IT skills

Company Benefits:

• 28 days paid holiday per annum, including bank holidays


• Pension scheme


• Career progression through training and development


• Staff car parking


• Free meal whilst on duty in our staff restaurant


• Friends and Family bedroom rate of £85 (including tax and breakfast) at Danesfield House Hotel and Spa


• Discount of 15% on products used in the Spa


• 30% off Food and Drink up to maximum of 4 people (all bookings require authorisation)


• Discount of 25% on products in the Gift Shop


Contract: Permanent full-time

House per week: 40

Job Types: Full-time, Permanent

Pay: £23,795.20 per year

Benefits:

• Company pension


• Discounted or free food


• Employee discount


• On-site parking


Schedule:

• 8 hour shift


• Weekend availability


Supplemental pay types:

• Tips