Customer Service Assistant

This is a fantastic role to really get your teeth into! Your role will be to handle daily enquiries and bookings from customers, ensuring the highest quality of service is delivered and any complaints are followed up and escalated where required.,

• Respond to all customer enquiries and ensure they are made aware of delivery and collection arrangements


• Book incoming jobs onto company systems and allocate them to relevant depots


• Work closely with Warehouse colleagues and customers to identify any discrepancies in stock movements


• Assist with price quotations for movement of loads upon request


• Provide cover for the Transport Team where required
  
  Level 3 Customer Service or equivalent


• Experience of using computer systems including Microsoft Excel and word


• Experience of liaising with customers


What skills are we looking for in our Customer Service Assistant?

• Ability to compile, analyse and interpret relevant data


• Ability to demonstrate an understanding of exceptional customer service


• Ability to use initiative and be organised so that key tasks are completed fully and on time


• Ability to work to set targets and deadlines


• Excellent verbal and written communication skills


• Proven arithmetic skills


• Happy working with a team
  
  Whether it's fresh consignments or frozen goods we have it covered! Langdons can deliver to almost any location in the UK or Ireland within 24 hours. We have 9 depots and over 375 lorries carrying chilled and frozen food all over the country. We're the only company providing a 24-hour service of this kind, and we're very good at it.


Langdons are proud to be an equal opportunities employer, treating all applicants equitably and ensuring all recruitment is based on merit. However, we particularly welcome applications from the following groups as they are underrepresented in our industry: Women, LGBT+, and Black, Asian, and Minority Ethnic applicants.

Here at Langdons, we have an amazing opportunity for a Customer Service Assistant to join the team based in Peterborough. You will be working on a full time, permanent basis, working Monday to Friday and in return, you will receive a highly competitive salary of £25,283.33 per annum., What's in it for you?

• Recruitment Referral Bonus Scheme


• Annual pay review


• Company sick pay


• Long Service Bonus Payments


• Free inhouse job specific training and development


• Opportunity for career relevant apprenticeships


• Free onsite parking


• Free eye tests up to £25


• Free tea/coffee/milk


• Office/Warehouse to wheels scheme


• Relaxed working environment


• Employee Assistance Programme


• Staff Discount Scheme