Customer Experience Specialist Apprentice - Service Advisor Mercedes-Benz of Plymouth

The role of a Customer Experience Specialist Service Advisor Apprentice expert:

• Understanding your customers and the business


• Developing knowledge of relevant regulations and legislation


• Using appropriate resources and technology to meet the needs of customers


• Keeping up to date with the most recent product information


• Resolving challenges


• Understanding the extended customer journey


• Understanding how to apply different skills and behaviours in various different situations


• Developing insights into customer behaviour including influencing factors such as loyalty, emotion and culture


• Apply knowledge and skills to find solutions to complex challenges


• Analyse service levels and develop options for improvement, Completing an apprenticeship is just the start of your career at Mercedes-Benz. Examples of some career paths our graduates have taken are:


• Customer Support Executive


• Front of House - Brand Representative


• Customer Service expert leading to after sales, service advisor or parts advisor
  
  As a Customer Experience Specialist Service Advisor Apprentice apprentice, you will develop first-class customer service skills including understanding customer needs and business needs, critically evaluating customer service levels and implementing changes to improve the customer journey and using appropriate resources and technology., Working towards a level 3 apprenticeship as a Customer Experience Specialist Service Advisor Apprentice you will learn the key principles, practices and skills that underpin the role before further developing and applying your skills in more complex situations.


Training is delivered at the state of the art Mercedes-Benz Apprentice Academy in Milton Keynes, via a block release programme.

Functional Skills in English and maths if required., Communication skills, IT skills, Attention to detail, Organisation skills, Problem solving skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Initiative, Patience, GCSE or equivalent English (Grade 4/C) Desired
GCSE or equivalent Maths (Grade 4/C) Desired

Mercedes-Benz is a globally recognised company whose range includes some of the most valuable brands in the automotive industry.

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

• training


• qualifications, like an NVQ in a relevant field


• industry or sector experience