Customer Care Specialist

At the Cumberland Building Society we are on a journey through a digital revolution, and we're looking for people to help us deliver a world class service to customers - something you wouldn't see anywhere else.

We need a cracking communicator! Someone who is resilient and adaptable to meet the needs of our customers on even the busiest of days. As part of a team, you'll be committed to making an impact towards our ambitions as a company, understanding that your actions today have an impact tomorrow.

You'll help us drive continuous improvement in the business by sharing feedback and best practice across the team to help resolve issues and improve our customers' journeys. You will do all of this, whilst working towards several targets, so it's important you're motivated.

We are all about the customer and putting them first, so some of the things you'll be doing are:

• Providing exceptional service to those who contact us via phone, email and webchat, aiming to resolve their query at first point of contact.


• Owning and resolving complaints to turn these around efficiently and effectively.


• Identifying other ways we can help, through the products and services that we offer.


• Working safely and within policies to protect and safeguard customer confidentiality.
  
  Whether you're looking for a full time or part time position, we have a range of great customer facing roles available for you to join our Cumberland Team and kick start your career., We're here to create a banking experience that's kinder to people and planet.


Unlike banks, we don't have public or private shareholders which means we can invest 100% of our profits back into our business. As a result, our business is purpose-led, financially strong, socially responsible and always focused on our people, planet and communities.


• Starting on £24,728 following training you'll move to £26,498 p.a. FTE


• Annual salary reviews and potential performance related rewards and bonuses.


• 25 days holiday per year (plus 8 bank holidays), and daily mental well-being breaks on top of your standard lunch break (varies based on contracted hours).You'll be supported by a people leader who makes regular time for your personal development journey, to continue your career with us.


• We'll promote a healthy work-life balance to support your wellbeing and personal life, with a range of working hours and shift patterns available, we have something to suit everyone.


Sound Good?

We might approach you before the closing date to invite you to interview. So, if you think you've got that we're looking for, keep an eye on your inbox., Competitive Salary

We will offer you a competitive basic salary for your role, which is reviewed every year.

Learning & Development

We want you to grow in your role. We'll work together to support your personal and professional development.

Holidays

Flexibility to buy and sell up to two holiday days per year, plus extra holiday after 5 years.

Family Friendly

We pay competitive maternity, paternity and adoption leave.

Flexible Working

We can provide the tools and equipment you need to be able to work flexibly or from home when you need to, depending on your role.

Pension Scheme

If you're eligible, we'll enroll you into our competitive company pension scheme.

Health & Wellbeing

We have a calendar of events and activities throughout the year, Mental Health & Wellbeing champions and Cycle to Work scheme.

Community Day

We offer our people an extra paid day off every year to help out local charities and community organisations.

Social

We hold regular social events, from annual staples like our Christmas party and quiz, to smaller get-togethers such as walks and shopping trips.