Customer Care Executive

We are seeking a dedicated and customer-focused individual to join our team as a Customer Care Specialist. As a Customer Care Specialist, you will be responsible for providing exceptional service and support to our valued customers., Answer incoming customer calls and respond to inquiries or concerns in a professional and timely manner
- Provide accurate information about products, services, and promotions
- Assist customers with placing orders, processing returns, and resolving any issues or complaints
- Utilize phone etiquette skills to ensure positive customer interactions
- Analyze customer needs and recommend additional products or services to enhance their experience
- Perform data entry tasks to update customer information and maintain accurate records

Excellent communication skills, both verbal and written
- Ability to effectively communicate with customers and provide exceptional service
- Fluency in multiple languages, is preferred
- Strong upselling skills to promote additional products or services
- Proficient in data entry and computer skills

From £25,839.70 a year - Permanent, Full-time