Case Progression Officers

We have an exciting fixed -term opportunity to join the Home Environment Assessment and Response Team (HEART) as a Case Progression Officer (CPO). HEART plays a vital role in ensuring that residents across Warwickshire have access to grants and facilities to adapt their homes to support living in an accessible, healthy, and safe environment.

This role is as a CPO in the HEART team. The HEART team can work remotely at home, or in a HEART office. Sometimes, there is a requirement to attend an office or other location for work related activities such a team meetings or training, and this could be in the North or South of Warwickshire.

As a CPO, you will be responsible for managing a diverse case load, consisting of a wide variety of cases that have already had an assessment completed and then require adaptions to be completed. The role of the CPO is to progress the case to facilitate the required adaptations, this includes requesting quotes from contractors, completing forms with customers, problem solving, updating a case management system, and liaising with external partners. You will be responsible for ensuring that your cases progress in a timely and efficient manner, in accordance with HEART policy. You will be able to manage competing demands and be flexible to meet the needs of the service. This role is an excellent opportunity to work with a team that consists of Occupational Therapists, Housing Assessment Officers, and Home Improvement Officers. HEART is an innovative service that provides the opportunity for a rewarding role, making a difference to the lives of Warwickshire
residents.

Nuneaton and Bedworth Borough Council is a small authority with BIG values.

We take pride in serving the residents of our borough and look to provide value for money services.

We aim to work to the best of our abilities with honesty, integrity and place particular importance on working together.

Why join us?......

Situated in the heart of England, Nuneaton and Bedworth shares excellent rail and motorway links to the rest of the country.

We offer a wide range of job opportunities from refuse and cleansing roles, which directly serve our local community, to behind the scenes administrative roles; providing essential support to our front line professionals.

Our I.T equipment is tailored to job roles, to allow for agile working. 80% of our workforce enjoy the flexibility of working from home or in the office allowing them to achieve a greater work life balance.

What we will offer in return…..

A wide range of benefits including competitive salaries that are based on our competency framework and paid according to the scoring of the job profile, to ensure that all roles performing the same duties are paid equally.

A generous annual leave entitlement. Our employees receive 25 days annual leave, rising to 30 days after 5 years continuous service. Plus all bank holidays.

A wide range of learning and development opportunities. We recognise our employees as a valuable resource and are therefore committed to the investment of time and financial resources to support the learning and development of our workforce. We offer a wide range of learning prospects, which to name a few include: In-house training sessions, E-learning modules, Leadership and management development programmes and a Post Entry Training scheme

Access to the Local Government Pension Scheme (LGPS), which provides a secure future income, independent of share prices and stock market fluctuations. To help your pension grow, the Council meets the balance of the cost of providing your benefits into the LGPS.

Health and Wellbeing initiatives- our in-house Sports Development Team operate regular work place challenges, health checks and MOT's. Employees also receive discounted gym and leisure membership.

Wider Wallets - all our employees gain access to offers and permanent discounts to everyday savings, ranging from discounts on high street stores to offers on days outs.

Travel, car allowances and schemes - mileage allowances are paid for using cars/cycles for Council business. In addition, Level 1 car users are provided with a car park pass. We also operate a Cycle salary sacrifice scheme.

Work-life balance -. We have a number of initiatives in place to support flexible working including, a job-sharing policy, career break scheme, flexible working policy, flexitime scheme, parental leave scheme, time off for dependants, maternity support leave and agile working.

Armed Force Covenant - We are proud signatories of the Armed Force Covenant and actively work to ensure that we continue to deliver on our commitment as stated in the Covenant. We were recently awarded the Armed Forces Employer Recognition Scheme Gold Award. We have a range of internal processes and policies to support our Armed Forces Communities.

What we look for…….

We seek candidates that can adapt to change and welcome new challenges. We look for those that share our values and take pride in what they do.