Breakdown Controller

Job Function: To ensure the smooth, efficient, and cost-effective running of the Breakdown function.

Reporting to: Senior Breakdown Controller.

Liaising with: Operations Manager, Service Manager, Operations Team, Customers & Suppliers.,

• Receiving breakdown calls and providing solutions by liaising with the relevant suppliers/engineering support.


• Communicating with customers via phone/email and giving regular progress updates on vehicle repair status.


• Ensure vehicle downtime is kept to an absolute minimum and escalate where necessary.


• Liaising with other departments to raise purchase orders, recharges and liaising with accounts on any billing queries.


• Interact closely with other departments, in particular, finance, workshop and sales.


• Provide a high level of accuracy and detail on all records created within Syrinx.


• Always maintain professional and courteous conversational dialogue when speaking with customers on the telephone and when customers visit our premises.


• Follow company's Employee handbook policies and procedures.


• Perform OOH cover on a Rota basis this will be subject to additional pay for hours worked.


• Any other ad-hoc duties.
  
  Excellent written and verbal communication skills.


• Excellent attention to detail.


• Well organised and strong planning skills.


• Solid knowledge of Microsoft Office programs.


• Previous customer service experience.


• Prior vehicle knowledge is desirable, but not essential.


• Good interpersonal skills.


• Problem solver with ability to work well under pressure and to tight deadlines.