Assistant General Manager

The Assistant General manager is responsible for all aspects of operations at the pub and provides support to the General Manager.
Directs and coordinates pub activities to obtain optimum efficiency and economy of operations and maximise full potential with a balanced focus on the pub mission, guests, employees and owners satisfaction.,

• Assist the General Manager in his day-to-day operations.


• Assigns duties to HOD's and observers performance to ensure adherence to the pub policies and established operating procedures.


• Provides training to staff and HOD's.


• Acts as the hotels public relations director and promotes the property within the pub industry, and local community.


• Monitor the Guest feedback on all social platforms.


• Receives and resolved or assists the General manager in resolving guest complaints and service recovery process.


• Selects or assist in the selection of pub staff and completes all new hire paper works.


• Review employee performance and conducts personnel actions such as disciplinary actions and terminations.


• Adheres to all franchise and company procedures and regulations as well as standard operating procedures.


• Ensure full compliance to the Pub's operating controls, SOP's, policies, procedures and service standards.


• Ensures the objectives and goals of the Bamford Collection and property owners work together to achieve brand positioning and success.


• Builds owner loyalty through proactive communication, setting and managing expectations and delivering solid business results.


• Ensures property, grounds, physical plant and work areas maintained to standard.


• Builds strong working relationships and communications with the pub's staff, HOD's and other departments to ensure maximum operating effectiveness and fulfilment of special event need.


• Cover shifts is all departments as scheduled by the General Manager.


• Monitor maintenance progress and FF&E (Furniture, Furnishings, and Equipment) conditions and provide status report to GM.


• Audits on par stock on all areas to make sure that all required pub supplies are ordered and stocked in advance of need.


• Performs sudden audits on rooms and other operating areas.


• Provide effective leadership to pub's team members.


• Ensure pub staff are provided with uniform and upholds property grooming standards.


• Ensures effective, timely and accurate communications flow with regards to pub policies and procedures.
  
  Experience working for a high standard pub or restaurant. Rooms experience would be a bonus.


• Team player and motivational leader.


• Willing to get stuck in and drive the business forward.


• Great communicator and ability to work with other leaders within the business.
  
  Discounts: We offer a range of discounts on our products, treatments, and dining

experiences from day 1.

• Volunteering Days: Employees are offered one paid day per year to volunteer with a charity of their choice.


• Private Medical: We offer subsidised private medical insurance through Bupa.


• Pension Scheme: Pay up to 9% of your salary into your pension each month; we

contribute up to 4.5%.

• Life Assurance: We offer life assurance cover, equivalent of up to a year of your annual salary.


• Mental Health Support: Our Employee Assistance Programme provides 24-hour support, seven days a week.